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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Coronavirus (COVID-19)

To help prevent the spread of coronavirus, everyone in Jersey is now ordered to stay at home. gov.je/coronavirus

Frequently asked questions for Government and States employees about coronavirus

Information for our managers and employees

We recognise that this is a challenging time for all of employees.  We know that you’re all working so hard to maintain services for the people of Jersey, for which you should be proud.

We‘ve prepared these FAQs to provide as much information and guidance as possible to managers and employees about different situations arising at work as a result of the coronavirus pandemic.

We will update these daily. Keep visiting this page regularly to ensure that you are following the latest advice as it will change as the situation changes.

It applies to all Government of Jersey employees, excluding Health and Community Services and States of Jersey Police, where separate guidance will be issued.

The information contained within these frequently asked questions is believed to be accurate at the time of publication.  You should continue to monitor the regular updates: this is a fast moving and changing situation where advice, guidance and the level of support offered may need to be reviewed and revised at short notice.

Absence

What happens if I can’t attend work because I’m in self-isolation?

You can find the latest advice about self-isolation here.

If you have to self-isolate, you’ll be entitled to receive your usual pay. Time away from the workplace for these reasons will not be logged against managing attendance indicators. We recognise that it might not be possible for you to obtain a sick certificate in these circumstances.

If while self-isolating you are well enough to do so, and the nature of your role allows you to work from home, then you should plan to do this through your line manager. Please also see the section self-isolation within the FAQs.

What happens if I’m absent from work looking after a dependant who has to self-isolate?

In this scenario, you'll be entitled to receive your usual pay while looking after a dependant. You should report your absence using this online form.  If you have a work laptop or other equipment to help you work at home, we'll ask you to do so. You may also need to consequently self-isolate and should take official medical advice.

What should I do when I am able to return to work / available again for work?

Make sure that you complete the right forms so that we can understand if you're available to work. If you're not available to work, please complete the absence form and if you've been absent, but are now available to work, complete the return to work form.

Absence from work

You need to complete an online absence form if you’re unavailable for work for whatever reason, such as the following scenarios:

  • you’re unwell and can’t work
  • you’re at home and caring for dependant(s), and are therefore unavailable to perform any work at all
  • you're at home and unable to work due to the nature of your role or lack of suitable equipment, but are available to do alternative work.

The last bullet point allows us to identify employees who are not currently working, due to the Stay at Home Order, but who are available to work elsewhere supporting the delivery of essential services.  See the section within these FAQs, Working Elsewhere (Redeployment) for more information.

You only need to complete the form once, at the start of your absence.

If you're working from home, even if this is for less than your contracted hours, you shouldn't complete an absence form.

Return to work / available for work form

When you become available to work again, including working from home, or at home but available to come into work, you need to complete a return to work / available for work form.

Will I be entitled to sick pay if I have coronavirus?

Our usual sick leave and pay entitlements will apply if you’re unwell because you have coronavirus.

You should report your absence using this online form and let your line manager know as soon as possible.  We recognise that it might not be possible for you to obtain a sick certificate in these circumstances.

What will happen if my workplace has to close?

If this were to happen then your line manager would make contact with you to let you know. Make sure they have an up-to-date contact number for you so that they can communicate with you and others in your team.  You must update your personal details in our business continuity planning form.

If it does become necessary to close your workplace, you’ll be entitled to your usual pay throughout the period.

If your work can be done at home, we may ask you to do so.  Please see the question and answer about working from home.

Absence reporting

How do I report absence?

All absence from work or unavailability to work relating to the coronavirus or any sickness absence must be reported through the online form. Don’t forget to let us know when you’re available for work again, see the question above, ‘What should I do when I am able to return to work/available again for work?’

For hospital-based employees using e-rostering, you should continue to report your absence in the usual way.  If you don't use e-rostering, please complete this online form

For States of Jersey Police you should continue to report absence using your normal system.

Where can I find my employee number / payroll number?

This number is found in the top left-hand corner of your payslip in the field called Payroll Ref.  You can access your payslips in MyView.

Accommodation: emergency accommodation for essential Government of Jersey employees

To manage the demands for both short and long-term temporary accommodation for essential employees, we’ve set up a central support team. 

You can find the list of essential workers here.

If you're unsure if you’re an essential employee, email emergency accommodation for confirmation.

How do essential Government of Jersey employees book accommodation in Jersey for coronavirus-related reasons? 

You must not contact any Jersey hotels directly to book accommodation.

You can now send your requests for accommodation for essential workers to the accommodation team at emergencyaccommodation@gov.je between 9am and 10pm, Monday to Sunday.

We’ve identified several accommodation options and are working to ensure that we can meet your needs. To help us handle your request as quickly as possible, please include the following information in your request:

1. your name
2. your job title and department
3. name of manager approving accommodation
4. expected duration of your stay (if known).
5. your reason for requiring accommodation (please select one of the reasons below, or describe reason if not listed)

a. Self-isolating due to contact with COVID-19 patients
b. Self-isolating due to suspected or confirmed case of COVID-19
c. HCS agency arriving on Island and needing to self-isolate for 14 days
d. HCS agency or locum staff displaced from hospital accommodation
e. Essential staff self-isolating due to high risk or vulnerable family members in the household
f. Essential staff unplanned short term stay

Advice about coronavirus

Where can I find advice about the Government of Jersey's response to coronavirus?

You can find all advice on the Government of Jersey’s response to coronavirus: gov.je/coronavirus.

You should check these pages regularly as the advice is being updated frequently.

Where can I find advice for Government of Jersey employees?

We’ve created a dedicated area on gov.je where advice will be posted for our employees about different situations arising at work as a result of the coronavirus pandemic. This means that you can access this on any device that has internet access because it’s not hosted on the intranet. You can find this at: gov.je/employees

Advice and support

Is there any support for my wellbeing during this situation?

We recognise that the way we are now having to work, which is so different from what we were doing before, can bring about challenges and may at times be stressful. To help ensure the wellbeing of our employees during the coronavirus pandemic, we’re providing a variety of measures to provide advice and practical support.  This information is posted on the wellbeing page on www.gov.je/employees to ensure that all of our employees can access it whether at work or at home.

If you’re feeling worried then you can also contact our Be Supported helpline, which is available 24/7 on +44 (0) 800 072 7072 or speak to your line manager. 

Annual leave

I have annual leave booked but I want to cancel it, is this possible?

We recognise that given the global impact of coronavirus and the restrictions in place around travel worldwide, employees who had booked annual leave for a holiday either off or on-Island, may wish to cancel it and use their annual leave later in the year.

While we encourage employees to continue to take annual leave, we will agree to you cancelling your annual leave. Our agreement comes with the following considerations:

  1. we anticipate that many employees will need to take the majority of their annual leave entitlement in the second half of 2020, but we must be able to adequately deliver services across the Government of Jersey. Therefore, we need you to be flexible and continue to take some leave days where possible and be flexible about when you take your annual leave. Your line manager will need to factor in the leave of the whole team in a shorter period of the year. We’re currently considering a number of solutions to alleviate this issue, which we’ll communicate in due course.
  2. we’re mindful of how hard our employees are working in response the coronavirus pandemic. In some areas employees are working long hours and beyond those they are contracted to work. We don’t know how long the response will need to continue. Line managers must ensure that adequate rest days are factored into the working week, but may also request that you take short periods of annual leave to supplement your rest days to safeguard your wellbeing and mental health.

I have annual leave booked, but my line manager has recalled me to work to deliver essential or critical services. Should I come into work?

If you’re recalled from annual leave by your line manager, it likely means that you work in an area that’s delivering an essential or critical service to the Island. The impact of the coronavirus pandemic may mean that fewer of your colleagues are at work for a variety of reasons, such as self-isolation or they’re unwell. If you’re recalled to work and you’re not restricted yourself by self-isolation, being unwell, or caring for dependants, then you must come in.

I am stuck off-Island and can't return to Jersey because where I am is in lockdown? Will I get paid?

In these circumstances, you’ll be entitled to receive your usual pay, however, you should contact your line manager immediately to advise of the situation and make every effort to return to the island at the earliest possible point and to work remotely where possible. Once your period of booked annual leave has expired, you must report ongoing absence from work through the online form.

What happens to my annual leave entitlement if I have to self-isolate or become unwell with coronavirus whilst I'm on holiday?

In these circumstances, our current annual leave guidance regarding reinstating annual leave would apply, as follows:

If you’re unwell while you’re on annual leave: 

On Island

You can claim your annual leave back if you have a medical certificate or proof that you've been hospitalised during your period of annual leave. This would also include if you need to self-isolate during your annual leave. We recognise that it might not be possible for you to obtain a sick certificate during a coronavirus outbreak, but you should keep in touch with your line manager and ensure they are up-to-date with your situation.

Off Island

You can claim your annual leave back if you’ve been repatriated back to the Island due to ill health or hospitalised. This would also include if you need to self-isolate or are quarantined off-Island.

Business travel

Should I travel for work?

Non-essential business travel is suspended. 

This includes travel already booked, attendances at training or conferences out of the Island and off-Island school trips.

If you’re already on a trip, you should return as planned. If you’re delayed or required to isolate while away on business, you must make bookings for alternative travel and accommodation through the HRG system. The usual travel booking policy applies.

Essential business travel must be approved by the Director General (or their nominee). Essential business would be events such as accompanying a patient or undertaking a statutory visit to a child in care off-Island.

If you’re an interim or agency worker who travels to Jersey to work, you must speak to your line manager or point of contact in the Government of Jersey to understand if your role and your work has been identified as essential. If it has, you then need to agree whether it’s necessary for the work to be undertaken on-Island or remotely.

If it’s been identified as essential, on-Island work, you’ll be asked to continue to travel to Jersey as usual. Otherwise, we’ll ask you to work remotely from your usual off-Island base. You’ll find further advice from the Government about general travel online

If you’re identified as an essential worker, please also see the section in these FAQs called, Essential Workers.

Carer responsibilities (dependants)

I can't attend work because I need to look after a dependant. Do I need to tell anyone?

If you can’t attend work, or are unavailable to work because you need to care for a dependant, then you should report your absence through our online form. During this period, you’ll continue to receive your normal basic pay.

You must let us know when you're available to work again, by completing the online form.

Working from home while caring for dependants 

If the nature of your role allows you to, and it’s appropriate due to the needs of your dependants, we will ask you to undertake work from home.  This will be to assist wherever we can to keep services functioning. 

If you can work from home, Modernisation and Digital have provided guidance to line managers for home working, which you can find here.

Essential front line services 

If you share carer responsibilities with anyone else for your dependant and your role delivers essential services, or if you are part of essential front-line services within Health and Community Services, we would ask that you make arrangements where possible with them to share the carer responsibilities to allow you to be available for your role as much as possible. 

Childcare for critical workers 

Due to the number of places available, we are currently only offering childcare only to critical workers.

What's the difference between essential workers and critical workers?

Essential workers are people engaged in work that is essential to the continued safe running of the Island during the COVID-19 pandemic.

You can find a full list of essential workers here.

Critical workers are a smaller sub-set of essential workers in especially critical roles who, if they are parents and cannot make arrangements for their children to be looked after, ideally at home, are being offered school or nursery places.

You can find the sub-set list of critical workers here.

These definitions are under frequent review and employees impacted by updates to definitions, and therefore availability of childcare, will be made aware.

If you believe you are a critical worker but have not been offered childcare, let us know.

Where can I find more information?

Take a look at all the questions listed here and if you can’t find an answer, please email peopleservices@gov.je.

Which nursery / school do I send my child to?

The intention in all cases is that your child attends their normal nursery / school.

My normal nursery has closed

We’re aware of a few nurseries that have decided to close and are in discussions with other nurseries to arrange childcare provision. You can either make separate arrangements with a nursery directly or contact CYPESHUB (cypeshub@gov.je).

I am a critical worker and need childcare but cannot afford a nursery place

Normal funding routes are available, and you can find more information on gov.je.  In extreme circumstances funding will be considered when these options are exhausted, contact CYPESHUB (cypeshub@gov.je).

I am a critical worker, do I have to take a childcare place?

No. This is a provision of last resort put in place to enable critical workers with childcare issues caused by the closure of schools and nurseries to return to work.

If appropriate alternative arrangements can be put in place they should be. This helps maintain social distancing guidelines.

Can I defer the place if my circumstances change as I have cover now but I may need a place in the future?

 If you’re eligible for childcare, you can take it up at a later date. Please complete the form that you were sent if your circumstances change. 

If I work irregular hours or unusual shift patterns, can I just accept a place for the days/hours that I need?

Yes. Please contact your school / nursery to discuss your arrangements.

If I refuse the offer of child care, will I still be paid?

If you’ve been offered a childcare place, it’s because your role and what you do has been identified as critical to the Island’s response to coronavirus. The contractual expectation is that you must make yourself available to work, unless there are reasons unconnected to childcare that prevent you. We recognise that these are unique circumstances and you may have worries or concerns and we would ask you to speak with your line manager.

I’ve been offered a childcare place but I don’t need it

Please respond to the eform link in the letter to indicate that you do not require childcare.

My job is crucial to the Island, but I don’t work for the government, how long will I have to wait until I get offered childcare?

The definitions of critical worker are under frequent review and employees impacted by updates to definitions, and therefore availability of childcare, will be made aware.

Please continue to follow Government of Jersey announcements.

My son/daughter is in a private school which is shut. What options are available?

If you’re eligible for a school place because you meet the criteria of a critical worker, please contact cypeshub@gov.je. We’re working with other providers to find a provision, so please bear with us.  

What arrangements are being put in place for social distancing / how can I feel assured that I am not placing my child at risk?

If you’re a critical worker, we’re offering you a place for your child within schools, but this is a provision of last resort put in place to enable critical workers with childcare issues caused by the closure of schools and nurseries to return to work. Schools and settings are doing everything they can to follow the latest public health advice, with lower number of students in classrooms, frequent hand washing and cleaning and an adaptation to activities provided by the school.

Coronavirus

An employee has been confirmed as having the virus. Will you close the workplace?

We’ll be guided by the Government of Jersey health protection team and it is likely they’ll come in and do a risk assessment. The workplace could require a deep clean in response, but they’ll advise on this and whether a closure is necessary.

What should we do if somebody becomes unwell at work?

If anyone becomes unwell while working, or a client visiting one or our buildings, and they have symptoms of coronavirus the following steps must be followed:   

(Each building or floor in a building where Government of Jersey is the sole occupant should have a designated area or room with a phone, ideally located near to an exit and which should be easy to clean). Your facilities lead will identify the room. 

  • remove the person to the designated area and keep them at least two metres away from other people. Whenever possible, open the window for ventilation  
  • if possible, the individual should use their own mobile phone to call the coronavirus helpline on +44 (0) 1534 445566 giving information about their symptoms and any travel history. Otherwise, they should use the phone provided in the room. They should not call their GP or the Emergency Department unless they’re very unwell and need an ambulance. If an individual is seriously ill and unable to call for themselves, an ambulance must be called (not using the individual’s phone). If known, symptoms and travel history must be given when calling. 
  • while waiting for advice from the helpline, the individual should remain two metres away from other people, avoid touching people, surfaces and objects and be advised to cover their nose and mouth with a disposable tissue when they cough or sneeze. Any tissues used should be put in a bag, sealed or tied and then thrown in the bin. 
  • if the individual needs to use the toilet while waiting for medical advice, they should use a separate bathroom. No one else must use this bathroom until a terminal clean has taken place. 
  • plans should be made by the individual to travel home if they are well enough. 
  • when the individual has vacated the building, Facilities must contact cleaning services to ensure all surfaces that the individual has come into contact with are cleaned. This includes all surfaces and objects that are visibly contaminated with any body fluids and all potentially high contact areas such as toilets, door handles, keyboards and telephones. 
  • if Covid-19 is confirmed, then the advice on Gov.je about self-isolation should be followed for anyone who has been in contact with the individual.

Coronavirus information

A list should be kept of people who have been in direct contact with the individual, including cleaning staff who’ve cleaned the room/any infected areas.

List of items required in rooms

  1. sealable bags
  2. tissues
  3. wipes
  4. sanitiser;
  5. spray disinfectant e.g. Dettol

Essential and critical workers

What's the difference between essential and critical workers?

Essential workers are people engaged in work that is essential to the continued safe running of the Island during the COVID-19 pandemic. Critical workers are a smaller sub-set of essential workers in especially critical roles.

You can find the full list of essential workers here.

You can find the sub-set list of critical workers here.

I am an essential (healthcare) worker, do I need to self-isolate when arriving in Jersey?

If you work in health care, you must self-isolate for 14 days on arriving in Jersey to keep patients safe, whether you work in the General Hospital, the wider government health service, or non-government primary care medical services (for example, workers in GP surgeries, pharmacies, dental surgeries).

During the self-isolation period, if you develop flu-like symptoms should call the helpline on +44 (0) 1534 445566. You can find more information on gov.je/coronavirus.

Essential workers in other areas don't need to self-isolate

If you are an essential worker, in another (non-healthcare) area, you don't need to self-isolate (for example, flight staff and ship staff, transport staff bringing in essential goods, social work and social care work, infrastructure maintenance, or in essential supplies, fuel and medicines). You must, however, ensure you are strictly socially distancing and staying two metres or more from anyone outside your household. 

If you develop symptoms of coronavirus within 14 days of travel they must self-isolate and self-refer. Any essential worker who has been in contact with any confirmed COVID-19 individual abroad must self-isolate for 14 days. Essential workers are also advised to actively limit the frequency of travel into and out of the Island. More information can be found on gov.je/coronavirus.

Flexible working

We recognise that many of our employees are now working under very different circumstances to those of only a week ago. Some will be working from home, trying to also manage the care of dependants and home schooling. Some might still be in the workplace and sharing the care of dependants with spouses or other family members. There are many new things to juggle, which may bring new emotions and stresses.

We all need to adjust our normal working practices to accommodate all of the demands upon us. Line managers should be speaking with you to understand the demands on you, both at work and at home during this unprecedented time. Together, explore ways of working differently to accommodate these demands. Perhaps that means working in the evening when your children are asleep, or at a different time of day because somebody else in the household has been able to take over the care of dependants when they’ve finished work. Or maybe discuss with your line manager tasks that are better suited to frequent home interruptions, rather than work which needs an urgent response. Do what work you can, when you can. It’s okay to work differently and flexible or fewer hours - your normal basic pay won’t be affected. Also, try and find some time, however little, for you.

Coronavirus symptoms

What should I do if I have coronavirus symptoms?

Employees with symptoms must self-isolate until they’re at least 48 hours clear of symptoms and for a minimum of seven days. Check gov.je for information about the symptoms.

If you have symptoms, please seek advice from the dedicated Government helpline (open 8am to 8pm) on +44 (0) 1534 445566.  Please do not visit your GP or the hospital, seek advice first.

If the nature of your role allows you to work from home (and you’re fit to work), then you should plan to do this via your line manager. If it isn’t possible for you to work from home, then you’ll be entitled to receive your normal basic pay. If you can work from home, Modernisation and Digital have provided guidance to managers for home working.

You must report all absences from work, or unavailability to work, through our online form. Don’t forget to let us know when you are available for work again, see the question above, ‘What should I do when I am able to return to work / available again for work?’. 

Health and safety

You must follow the requirements to maintain hygiene within the workplace, including regular handwashing and use of hand gels if provided. We are all responsible for ensuring that individually we do this, therefore we must challenge colleagues who don’t use hand gels where provided when they enter the workplace. Additional supplies of hand gel should be ordered through Supply Jersey.  

Line managers must update their risk assessments for their place(s) of work, relevant to the advice issued by the Government. All risk assessments must be submitted to healthandsafetyhub@gov.je.

Line managers must continue our duty of care by maintaining regular contact with employees who are off work (through isolation, sickness or working from home). 

Interim and agency workers

I am an interim worker, should I travel to Jersey for work?

If you’re an interim or agency worker who travels to Jersey to work, you must speak to your line manager or point of contact in the Government of Jersey to understand if your role and your work has been identified as essential. If it has, you then need to agree whether it’s necessary for the work to be undertaken on-Island or remotely.

If it’s been identified as essential, on-Island work, you’ll be asked to continue to travel to Jersey as usual. Otherwise, we’ll ask you to work remotely from your usual off-Island base. You’ll find further advice from the Government about general travel online.

I am employed through an agency, will I be paid should I become unwell or my usual place of work closes?

If you’ve been engaged to work for us on a temporary assignment through an agency and can’t attend work due to one or more of the scenarios listed below, given the unique circumstances that the coronavirus pandemic presents, we’ll honour your pay, via your agency, for a period of up to two weeks. This would be the case in the following scenarios:

  • you have to self-isolate 
  • care for dependants affected by coronavirus, or due to a school closure 
  • you have an underlying health condition 
  • you have flu-like symptoms

Lone workers: risk assessments

I have a member of my team working alone at a Government of Jersey property, do I need to complete a risk assessment?

If a member of your team is working alone at a Government of Jersey property you must review the responsibilities listed in the risk assessment guidance, and complete the Lone Worker Risk Assessment Template.

I am working alone at a Government of Jersey property, is a risk assessment needed?

If you are working alone at a Government of Jersey property, then your line manager must complete the Lone Worker Risk Assessment Template.  You should also review the responsibilities for employees listed in it.

I have a member of my team working alone at home, do I need to complete a risk assessment?

If a member of your team is working alone at home (perhaps because they live alone) you must review the responsibilities listed in the risk assessment guidance, and complete the Lone Worker Risk Assessment Template.

I am working alone at home, is a risk assessment needed?

If you are working alone at home, then your line manager must complete the Lone Worker Risk Assessment Template. You should also review the responsibility for employees listed in it.

Personal Protective Equipment PPE guidance

Personal Protective Equipment (PPE) guidance for health care and other essential employees working for the Government of Jersey has been issued by the Medical Officer of Health (3/4/2020) and has been circulated throughout Health and Community Services, Justice and Home Affairs and Children, Young People, Education and Skills. Speak to your line manager if you haven’t seen this information or have any questions about using PPE. 

Pregnancy

I am pregnant, are there any extra measures I should take?

Those who are currently pregnant have been included by the Medical Officer of Health on the list of those who are vulnerable.  If you are pregnant, you should refer to the section about underlying health conditions.

You must report all absences from work, or unavailability to work (including caring responsibilities), through our online form.

Who can I contact if I have a question that is not included here?

Those who are currently pregnant have been included by the Medical Officer of Health on the list of those who are vulnerable.  If you are pregnant, you should refer to the section about underlying health conditions.

If you can't find the answer to your question within this FAQ document, you should email peopleservices@gov.je. We’ll aim to respond to your question as soon as possible.

Recruitment

Can I recruit during this time?

To allow colleagues in Customer and Local Services to respond to a high level of queries, we’re working with a reduced capacity in the People Hub. Therefore, other than essential workers, we’ll be postponing current and new recruitment for a short period.  

We’ll continue to review the capacity of the team to ensure this is a temporary measure.

How do I request additional staffing for essential and critical services?

There is a central team coordinating requests for additional staffing for essential and critical services. 

This central team will coordinate workflow and ensure appropriate allocation and use of resources. We will work cross departmentally and will also be recruiting externally to meet business need.  

These are exceptional times and we request that all line managers support this process both as a user requesting resource and in supporting requests for the redeployment of colleagues to critical areas.

If you are running an essential or business critical service and need further resource, you must complete a resourcing request form. Guidance is included on the form.

Send your completed form to your departmental business continuity lead and then forward it to the 1GCT@gov.je inbox where the team will review your request and respond directly.

If you’re a line manager who now has further employees available who could be redeployed to support essential / critical services across the Government of Jersey, please contact resourcing@gov.je.

School closure

What happens if I'm absent from work looking after a dependant because their school has closed?

We understand that many of our employees will have caring responsibilities for their children and will need to be at home. If the nature of your role allows you to, and it’s appropriate due to the needs of your dependants, we will ask you to undertake work from home. This will be to assist wherever we can to keep services functioning. 

If you can work from home, Modernisation and Digital have provided guidance to line managers for home working.

If you’re not able to work at all whilst looking after dependants, then you should report your absence through our online form.

Essential workers 

If you share caring responsibilities for your children with anyone else and you are an essential worker, we would ask that you make arrangements where possible  to share the child caring responsibilities with them to allow you to be available for your role as much as possible. 

Self-isolation

Do I need to self-isolate?

There are different groups of people who need to isolate to contain the spread of coronavirus (COIVID-19):

  • if you have symptoms or someone in your household has symptoms
  • if you've recently travelled to Jersey
  • if you've been in contact with a positive COVID-19 case

More information can be found here.

If you have been identified as an essential worker, please also see the section in these FAQs called, Essential Workers for more information about whether you need to self-isolate.

We are facing unprecedented circumstances: all employees must follow the latest guidance on self-isolation that applies to them. Any employee who fails to self-isolate in accordance with the appropriate advice and comes into work, may face disciplinary action. If you're unsure whether to self-isolate, you should get advice from the coronavirus helpline on +44 (0) 1534 445566.

Stay home for all Islanders

Should I go to work now that the stay home order has been put in place?

The Government of Jersey’s advice is that all Islanders, except those classed as essential workers, should stay at home. If you've been identified as an essential worker, we'll need you to work and you should speak with your line manager to understand where you are needed.

All other employees should seek advice from their line manager to discuss whether you should / can work from home. 

You can see further Island-wide guidance about stay at home on gov.je.

Stay at home, essential workers over 65 or with an underlying health condition

I am an essential worker but I am over 65, should I go to work?

Essential workers who are over 65 are exempt from this guidance if they do not have a medical conditions which makes them vulnerable, or extremely vulnerable to severe COVID-19 illness.  You can find Mmore information about these medical conditions can be found here.

I am an essential worker but I have an underlying health condition, should I go to work?

Essential workers who have a medical condition which makes them vulnerable to severe illness from COVID-19, can continue to work only if they have been told they are able to do so by their doctor.

Essential workers who have a condition that makes them extremely vulnerable to severe illness from COVID-19 must adhere to this guidance and must not work unless they are able to do so from home.  More information about these medical conditions can be found here.

Ensure that you speak to your line manager and where necessary a risk assessment if completed.

Arrangements in Health and Community Services are different, please refer to your line manager.

If the nature of your role allows you to work from home, then you should plan to do this through your line manager. If it isn’t possible for you to work from home, then you’ll be entitled to receive your normal basic pay.

You must report all absences from work, or unavailability to work, through our online form

Social media

Should I comment on social media and offer opinion about the Government of Jersey’s response to coronavirus?

It can be beneficial for you to like and share official Government of Jersey posts on Facebook or other social media channels, to help distribute official advice throughout the Island, but we also need you to be mindful of your activity on social media, especially during these exceptional times. Make sure that you’re acting within the boundaries of our social media policy and be aware of your responsibilities as a Government employee. 

We expect all employees to abide by the Government of Jersey values when participating in social media activities. You should be polite and respectful of the opinions of others, and not be disrespectful of other Government employees, workers, customers or stakeholders. You need to ensure that you always uphold the Government’s integrity and reputation.

It isn’t acceptable to use social media to complain or negatively comment or offer opinion about Government of Jersey departments or employees. Certain employees are restricted from commenting on Government Policy. These are normally senior managers or those equivalent above grade 12. All other employees may make public comments about Government policy, subject to our Social Media Policy for employees.

Please refer to our social media policy for more information.

Underlying health conditions (those who are vulnerable and severely vulnerable)

What should I do if I have an underlying health condition?

You should read the official advice from the Medical Officer of Health, here, to understand if you have an underlying health condition that makes you vulnerable or severely vulnerable.

Arrangements in Health and Community Services are different, please refer to your line manager.

If you are an employee with underlying medical conditions will already be following the 'Stay at home' advice. You should continue to follow that advice, adhering to the restrictions applicable to you, depending on whether you fall into less severe or serve risk.

You can find more information about the stay at home advice here.

If the nature of your role allows you to work from home, then you should plan to do this through your line manager. If it isn’t possible for you to work from home, then you’ll be entitled to receive your normal basic pay.

You must report all absences from work, or unavailability to work, through our online form.

If you are an essential employee, either over 65 or with an underlying health condition please refer to the section 'Stay at home, essential workers over 65 or with an underlying health condition'. 

Maternity risk assessment template

Coronavirus risk assessment template

Stress risk assessment template

General activity risk assessment template

Lone working risk assessment template

Working elsewhere (redeployment)

Could I be asked to work elsewhere within the Government of Jersey to ensure essential services can operate?

During these unique circumstances, you may be asked to work in a different role, or at a different location within the Government of Jersey to ensure the delivery of essential services to the public. 

We’d ask that you remain flexible during this period. This may mean that you carry out your normal role from a different location or a different role depending on essential service needs. For example, you may be asked to work on a helpdesk taking calls or to provide support services.

I have some team members that could be redeployed to support essential services, what should I do?

If you're a line manager who now has further employees available that could be redeployed to support essential / critical services across the Government of Jersey, contact resourcing@gov.je.

Working from home

Can I claim expenses incurred whilst working from home?

We don’t expect you to incur any personal expenses as a result of your working from home during this unprecedented period.

Technology solutions available today should allow you to access our systems without any cost to you. If your department has already had Office 365 rolled out, then you should use Teams to communicate with colleagues. Every department has a Business Enablement Manager (BEM) allocated to them from Modernisation and Digital, and through your line manager, you can make contact with them for advice about helpful solutions available to you and your wider team. You can find a list of BEMs on the intranet.

Please be especially mindful of security and data protection requirements when working from home and only use appropriate applications when processing online work, data and voice calls. 

During these unprecedented times, we’re aware that there are a small number of colleagues working from home, who are incurring cost. For example, those who need, as part of their role, to make regular calls outside the Island to procure supplies and services for the Island. In circumstances such as these, or similar, we’ll reimburse reasonable costs incurred. You must get any such expenses authorised by your line manager in advance. If you need to buy equipment to enable you to perform your role at home, then this must also be pre-authorised by your line manager and will remain the property of the Government of Jersey.

Are there any guidelines for working from home?

If you’re asked to work from home, please consider the following:

  • if possible, work in a suitable area where you can place your laptop on a table or desk
  • use a supportive chair rather than the sofa
  • if you have a separate keyboard and mouse and they are compatible, use them
  • as you may not have all the recommended equipment when working from home, ensure you take regular breaks to minimise the risk of discomfort
  • remember to keep up handwashing and use wipes on regularly used surfaces.

Working from home can be isolating if you’re used to daily interactions with others in your team and it’s really important that both managers and employees keep in touch on a regular basis. We suggest that you make a regular time each day to make contact and discuss work requirements to keep on track. It’s very important that you create a routine for yourself as if you were coming into work each day. 

Can I take any IT equipment from my usual place of work to use at home?

You should not remove IT equipment from any Government of Jersey premises unless you have been given permission. It’s likely that you have been issued with a laptop, and where needed, a mobile phone, to help you to work at home. You shouldn’t remove any other equipment, including keyboard and mouse, monitors and office chairs removed unless it’s been authorised.

Working more than one role for the Government of Jersey

I work in more than one role for the Government of Jersey, should this continue during the COVID-19 situation?

If one of the roles you have is identified as an ‘essential worker’ role, then this must be the priority role and you must not continue in the other role for the time being. Your line manager will advise you when it’s appropriate to begin working again in the other role. If both of your roles are identified as ‘essential worker’ roles, then you must speak with your line manager(s) to establish whether it’s appropriate to continue in both roles. 
 

I am an essential worker but I also volunteer elsewhere in the Government of Jersey or in a different organisation, should this continue during the COVID-19 situation?

If you’re an essential worker, we would ask you not to continue your volunteering role during the COVID-19 situation. We need to be able to maintain essential services for the Island and undertaking a second role elsewhere could increase your chances of being absent from work.

I am an essential worker, can I start to volunteer during the COVID-19 situation?

If you’re an essential worker it is really important that you’re available to work in your role for the Government of Jersey. We would ask you not to start volunteering during the COVID-19 situation to minimise the chances of you being absent from work.

Wellbeing and support

We recognise that the way we are now having to work, which is so different from what we were doing before, can bring about challenges and may at times be stressful.   To help ensure the wellbeing of our employees during the coronavirus pandemic, we are providing a variety of measures to provide advice and practical support.  This information is posted on www.gov.je/employees to ensure that all of our employees can access it whether at work or at home.

Zero-hour workers

(directly employed by the Government of Jersey)

Will I be offered zero-hours work during the coronavirus pandemic?

Maintaining essential services 

In order to maintain essential services in such areas as Health and Community Services and across the wider Government of Jersey, it’s likely that we will need to ask colleagues who are contracted on zero hours basis to work. If you’re contacted and offered work, and aren’t restricted through self-isolation, social distancing or an underlying health condition then you should consider making yourself available for work to help us to maintain essential services for the Island.

I am a zero-hour worker but unable to work, will I be paid?

Due to the nature of a zero hours contract those employed on a zero hours basis who can't attend work would not usually be paid for work that they don't undertake. However, given the unique circumstances that the coronavirus pandemic presents, we'll honour your pay only if you had already been offered or rostered to work a specific shift or number of hours. Please note that this isn't intended to alter your status as a zero-hours worker. In this situation, this would need to be verified by the relevant line manager to guarantee payment. This would be the case in the following scenarios:

  • you have to self-isolate
  • care for dependants affected by coronavirus, or due to a school closure
  • you have an underlying health condition
  • you have flu-like symptoms
  • you're not able to work from home, whilst carrying out any of the above




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