Costs and timings for ambulance attendance at non-urgent call (FOI)

Request 699400701

​May I request information about the following please:

The cost of an 999 ambulance call out

The average time it takes for a 999 attendance at a non urgent call, for example, a fall with no injury

What is the longest time someone has waited for ambulance attendance after a 999 call in 2024?

Response

The cost of an 999 ambulance call out 

The cost of a 999 Ambulance attendance is not calculated due to the complexity of the service, with each Ambulance attendance requiring different resources and cross departmental costs. Therefore, this information is not held and Article 3 of the Freedom of Information (Jersey) Law 2011 applies.   

The average time it takes for a 999 attendance at a non urgent call, for example, a fall with no injury 

All 999 calls are classified as Emergency calls and will receive a response from the States of Jersey Ambulance Service. Under the Ambulance Response Programme (ARP), Emergency calls are categorised into four categories which are available at this link. 

The table below shows the average response times for each category in 2024. 

Government Standard Average Response Time

​What is the longest time someone has waited for ambulance attendance after a 999 call in 2024? 

In 2024, the longest wait for an ambulance following a 999 call was 10:45:34, this was for a CAT4 call.  

Article applied

Article 3 - Meaning of “information held by a public authority”

For the purposes of this Law, information is held by a public authority if –

(a)     it is held by the authority, otherwise than on behalf of another person; or

(b)     it is held by another person on behalf of the authority.​