Digital Telecare

Applying for Telecare

Telecare is an emergency alarm and remote monitoring system to help people live safely and independently at home.

The Telecare service uses:

alarm pendants worn on your body that allows you to speak directly to a Care Navigator
sensors, including fall detection, smart plugs, seizure monitors and environmental devices
GPS location tracking
Braille on buttons and other aids if you’re visually or hearing impaired

You can customise your Telecare package based on your specific needs.

If you need assistance filling out the form, want to request a demonstration or ask further questions, contact the Care Navigation team:

by phone on +44 (0) 1534 448888
by email at Telecare@health.gov.je

After you’ve applied for the Telecare service, we’ll arrange for a technician to visit your home to install the devices you’ve chosen.

They will also give you a demonstration to show you how the systems work.

Telecare can benefit you if you:

are vulnerable
are elderly
have physical or learning disabilities
have long-term conditions or complex needs

Keyholders and key safes

A keyholder is someone you assign to help you in the case of an alarm being activated in your home. They may be called at any time, day or night by a Care Navigator, and asked to visit you to check on your wellbeing.

You should have at least 2 keyholders.

If you only have 1 keyholder or no keyholders available, then you must have a key safe installed for emergency services to gain access.

Key safes

You can install your own key safe or have it installed as part of the Telecare installation, which costs an additional one-time payment of £50.

You can also give access to your friends and family to monitor your activities on their smartphone or computer. There are no cameras on the devices.

How Digital Telecare works

If you press your alarm pendant or an alarm is triggered by one of the sensors, the Care Navigators will:

assess the situation and contact you through your unit
contact your nominated keyholders or the emergency services if you are unable to talk to them

The Care Navigator team are available 24 hours a day and 7 days a week to make sure you have immediate support.

All in-home alarms come with a backup battery. They work for up to 24 hours in case there’s a power cut. The devices can also be used to report on daily activities, which are available through the app or by contacting us.

Learn more about how Digital Telecare works from our supplier Access Assure on YouTube.

Jersey Telecare service is delivered in partnership with Airtel-Vodafone.

Costs

The Jersey Telecare service starts at £21 per month, plus GST.

If you receive Income Support, you can access Telecare for free. Find out if you can claim Income Support by using the Income Support eligibility check.

You can also install a key safe which you can install yourself. If you need a key safe installed as part of your Telecare installation, it costs an additional one-time payment of £50.

If you lose your alarm pendant you can get a replacement for free.

You can cancel Telecare anytime. If you do, you need to return the equipment.