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Improvements made to Long-Term Care Scheme communications

20 September 2023

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The Minister for Social Security, Deputy Elaine Millar, is delighted to announce the completion of a review and enhancements to the Long-Term Care (LTC) Scheme communications, to make them more straightforward and easier to understand. 

Delivering these enhancements is a key priority of the Minister’s 2023 Delivery Plan. The new communications have been developed after discussions with all stakeholders, including carers and people who currently participate in the LTC scheme. 

The workstream to review and improve the communications material, has delivered: 

  • Updated scheme literature: There is a new Information Pack made up of three separate, newly designed, shorter leaflets to provide clear explanations of each Long-Term Care Scheme scenario and a simple ‘roadmap’ which provides an easy-to-follow, step-by-step guide for someone as they apply for the Long-Term Care Scheme. Information is available in larger font, on request. 

  • New webpages: To further enhance how information is presented, new webpages have been launched. They offer new content and interactive menus, ensuring that Islanders can access the details they need, quickly and easily. This is available to view online. An animated explainer video and EasyRead resources will also be added to the webpages.

Minister for Social Security, Deputy Elaine Millar said: “I am pleased we have delivered this important work to support Islanders looking for information about the Long-Term Care Scheme. I received direct feedback from many people about the communications material being difficult to understand. I would also like to make it clear that people do not need to sell their house to benefit from the scheme, as seems to be a common misunderstanding.

“My aim has been to remove the complexity and make information on the scheme more straightforward to navigate and understand. The new material is being shared with our key stakeholders to make sure they are aware and engaged with the enhancements, as well as to provide feedback so that we can make further enhancements in the future.”

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