Spa Receptionist

The role of our Spa receptionist / Attendant is to welcome and engage with our guests, delivering exceptional customer service through greeting them on arrival, answering phone calls, responding to emails and booking them in for treatments.
Demonstrate knowledge of the hotel & spa and treatments on offer and provide thoughtful recommendations, tailored to each guest to help create magical memories.
Maintain a clean, organised and comfortable environment for Spa guests, ensuring supplies are available at all times.
Build and maintain relationships within the team and ensure communication is clear between the shifts.
Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate products and facilities.