L1 Service Desk Analyst

We are seeking an individual to join our Jersey office, to be the first point of contact for all technology issues and queries, to provide a high level of customer service to all staff within Carey Olsen in order to attempt to fix technical issues or to escalate to Level 2 with all required information.

Process and technical training will be provided as part of this role. Being able to evidence a keen interest in technology as well as a background in customer services is preferred.

Knowledge of the systems and principles listed below would be beneficial:
Ability to digest and communicate technical data in business-understandable terms
Microsoft Windows & Office
Providing high level of professional customer service
Passion for change