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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Second Stage Complaints Policy.

A formal published “Ministerial Decision” is required as a record of the decision of a Minister (or an Assistant Minister where they have delegated authority) as they exercise their responsibilities and powers.

Ministers are elected by the States Assembly and have legal responsibilities and powers as “corporation sole” under the States of Jersey Law 2005 by virtue of their office and in their areas of responsibility, including entering into agreements, and under any legislation conferring on them powers.

An accurate record of “Ministerial Decisions” is vital to effective governance, including:

  • demonstrating that good governance, and clear lines of accountability and authority, are in place around decisions-making – including the reasons and basis on which a decision is made, and the action required to implement a decision

  • providing a record of decisions and actions that will be available for examination by States Members, and Panels and Committees of the States Assembly; the public, organisations, and the media; and as a historical record and point of reference for the conduct of public affairs

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The Freedom of Information Law (Jersey) Law 2011 is used as a guide when determining what information is be published. While there is a presumption toward publication to support of transparency and accountability, detailed information may not be published if, for example, it would constitute a breach of data protection, or disclosure would prejudice commercial interest.

A decision made (04/01/2008) regarding: Second Stage Complaints Policy.

Decision Reference:  MD – H SS – 2007 - 86

Decision Summary Title :

Second Stage complaints

Date of Decision Summary:

31 December 2007

Decision Summary Author:

Mike Pollard, Chief Officer

Decision Summary:

Public or Exempt?

Public

Type of Report:

Oral or Written?

Written

Person Giving

Oral Report:

 

Written Report

Title :

Second Stage Complaints

Date of Written Report:

31 December 2007

Written Report Author:

Mike Pollard, Chief Officer

Written Report :

Public or Exempt?

Public

Subject:  Second Stage Complaints Policy 

Decision(s):  The Minister approved the policy that advises the Patient/Service User how to make a complaint against Health and Social Services Department and how to follow this up if they are not satisfied with the response by having recourse to a new “second stage” of the complaint procedure. 
 

Reason(s) for Decision: The revised arrangements fulfil a commitment made in the 2007 business Plan.  An agreement has been made with Guernsey who will carry out a second stage Independent Review for Jersey and vice versa  

Resource Implications: None 
 

Action required:  The Chief Officer to liaise with Guernsey Health and Social Services Department on the initiation of this policy, and to make the new arrangements widely known to the community. 

Signature: 

Position: 

Date Signed: 

Date of Decision (If different from Date Signed): 

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