Who to contact in an emergency
If you have a medical emergency, call 999 or go to the Emergency Department.
If you're in a mental health crisis, call +44 (0) 1534 445290. We’re open 24 hours a day, 7 days a week.
If you’re worried about your health but it’s not an emergency, contact your GP.
Patient Advice and Liaison Service (PALS)
PALS can give you confidential advice, support and information on health-related services or care.
We provide a point of contact for patients, their families and their carers.
We can :
- answer any questions you have about Health and Community Services (HCS)
- listen to your concerns about your care
- put you in contact with the right services, teams or organisations inside or outside HCS
- listen to your suggestions on how we can improve our services and signpost you to the HCS feedback team
We don’t:
- offer counselling, diagnosis or any detailed medical information. However, we can give you information on the service you need to contact
- give you information about any appointments you have. If you have a question about an appointment:
- collect feedback
Contacting PALS
When you contact us provide your:
- name
- date of birth or Unique Record Number (URN) which can be found on the top of your appointment letter
- phone number
If you contact us on behalf of a relative, friend or a person in your care, we’ll need their consent to support you with your request.
You can contact us Monday to Friday 8am to 4pm:
Jersey General Hospital
(The Parade entrance)
The
Parade
St Helier
JE1 3QS
You can also leave your correspondence outside our office or in the our post-box in the General Hospital Outpatients Department.
If you're considering making a complaint but need help
Many issues can be resolved by speaking directly to the staff members where you receive care or access a service.
If you can’t resolve an issue you can speak with a PALS member. We understand the complaints process and can give you guidance and support. We can try to help you resolve issues informally before you need to make a complaint.
We can be particularly helpful if your issue is urgent and you need action immediately. For example, if there’s a problem with the treatment or care you receive while in hospital.
If you take the above steps and still need to raise a concern or make a complaint you can do this by giving feedback on health services and care.
Compliments, concerns and complaints
PALS is not a feedback service.
If you have compliments, concerns or complaints you can give feedback on health services and care.
gov.je