Septic tank emptying service
You can request for your septic tank to be emptied by completing the online service application.
Septic tanker service application
Or you can call the Tanker Office on
+44 (0) 1534 448524.
We will usually empty your tank within 5 working days or you can request to have a regular service.
If you need assistance during out of hours
call +44 (0) 1534 445509. We have different service charges for emergencies.
Septic system investigation and advice
If you have concerns about your septic system, we can investigate the issues and give you advice on use and maintenance. This service is usually free of charge.
Sludge removal service
Over a long period your septic tank may accumulate a significant amount of sludge at the bottom. Your septic tank should be disturbed as little as possible but the occasional removal of this sludge is desirable. We offer a maximum of one free desludge in any twelve months for properties unable to connect to a sewer. Additional loads will be charged as a normal load as per charges below.
Our tank emptying charges are based on the number of loads per calendar year you'll need. We review our charges annually.
Septic tank and soakaway systems
|1 to 2||Free|
|3 to 12||£32.70|
|13 and over||£72.46|
Properties that could connect to a sewer
This charge applies if your property is able to connect to an adjacent sewer. Unless this can only be achieved by pumping.
|All loads||£180.98 per load|
Your property would have been installed with a tight tank if it was a new built or was developed after 1990 and was not able to connect to the main sewer.
Concessionary rates apply if your property has serious drainage problem and it cannot be fixed. You'll need to show that:
- your system has failed despite adequate maintenance being carried out
- further improvements cannot be carried out
- a new system cannot be installed
If a new system cannot work due to your site conditions, you must prove this by porosity testing. This testing must be supervised and approved by
Building Control Officers.
Emergency call charges
If you need assistance during out of hours the following charges apply.
|Weekdays and Saturdays||£234.22 per load|
|Sundays and bank holidays||£316.30 per load|
|Jet Vac tanker||£137.94 per hour|
Types of tanker we use
The type of tanker we'll use to empty your tank depends on how easy we can access your tank. Our small tankers have a capacity of up to 750 gallons. Large tankers have a capacity of 1500 gallons.
|Difficult access but good parking near your tank||Small tanker operated by 1 man||1 load|
|Difficult access but no parking near your tank||Small tanker operated by 2 men using a hose reel||1 load|
|Reasonable access and good parking near your tank||Large tanker operated by 1 man||2 loads|
|Reasonable access but no parking near your tank||Large tanker operated by 2 men using a hose reel||2 loads|