Tell us how we did To keep improving the services we offer, we need your feedback.
When you interact with any Government of Jersey service or department, we want your feedback. This helps us understand what we're doing well and where we need to improve.
You can make a complaint, give us a compliment or make a comment or suggestion as to how we can improve.
your feedback will be assigned to the right person so that it can be managed or investigated in the right way if you make a complaint and leave your details with us, we’ll keep you informed of the progress in whichever way you’d like us to contact you The details you provide will be shared with the relevant department to address your feedback all feedback will be handled in line with our Customer Feedback Policy
Send feedback
Child friendly feedback policy Here is a
child friendly version of the feedback policy and how to make a compliment, complaint, comment or suggestion.
VIDEO
External organisations If you would like to make a complaint or provide feedback about an external government funded organisation, also referred to as an arm’s length organisation, you can:
contact them directly ask us to pass on the feedback or complaint on your behalf
Examples of arm’s length organisations include:
your local Parish Ports of Jersey
We don’t investigate complaints for external organisations. They’ll respond to you directly once they’ve received your feedback.
Our commitment At the Government of Jersey, we are committed to continually improving the services we provide to our community. Hearing about people's experiences of using our services is one of the ways we learn about what's working, as well as where we need to improve.
We strive to offer a high standard of service to the people of Jersey and value your feedback, whether it's about what we've done well or where we can do better.
All complaints, compliments, comments and suggestions we receive will be handled in accordance with our customer feedback policy . This ensures that your feedback is heard, concerns are addressed in the right way, and that we can make meaningful improvements to the services we deliver.
Improvements we make with your feedback We use your feedback to keep improving the services we offer
Find out more on
what we do with your feedback .
Customer feedback statistics Find data on customers' comments, complaints, compliments and suggestions in our f eedback statistics .
Contact the Customer Experience Team You can provide any feedback using the feedback form above. For any additional requirements or queries you can also contact the Customer Experience team directly:
email feedback@gov.je call +44 (0) 1534 447481 in person at the Customer Hub at Union Street write to PO Box 55, JE4 8PE
gov.je