Performance statistics for Employment, Social Security and Housing

About Service Performance Measures

The Service Performance Measures (SPMs):

show our short-term performance against departments’ Business Plans
provide an overview of the delivery of key services by departments

Employment, Social Security and Housing (ESSH) committed to a core set of measures designed to represent the range of services we offer.

Annual report

We collect our service performance data quarterly and combine it to produce an annual indicator of performance for each of the SPMs.

The annual SPMs provide a detailed overview of our performance and the delivery of our key services.

Find all Annual Service Performance Measures.

Service Performance Measures were previously collected and published for all departments by Statistics Jersey. Find more about Service Performance Measures for 2021 to 2024.

Annual SPMs report 2024

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Income Support

The total number of Income Support claims has remained rather consistent since peaking in 2020.

However, the types of households claiming have changed slightly. There are now fewer claims from families with multiple adults and children and a growing proportion of claims from people over the age of 65 and adults without children.

Total number of Income Support claims at year end

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Find more Income Support statistics on opendata.

Back to Work

Since 2022, the number of people registered as Actively Seeking Work at the end of each year has slowly increased. However, the number of people who have been unemployed for a long time has stayed about the same.

We’ve seen more young people registering in recent years, after a drop during 2020 to 2022. The number of men and women registering is now almost evenly split, following a spike in male registrations in 2020.

The number of Job Starts has decreased in line with registrations and has remained consistently low over the past few years.

Back to Work statistics by year

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Find more Back to Work statistics on opendata.

Old age pension

At the end of 2024, the number of people receiving an Old Age Pension rose by 1.5%, reaching almost 33,500 claims.

However, while the overall number has gone up, we’re seeing fewer people receiving the full pension amount, particularly among those living in Jersey. At the same time, there is a small rise in the number of pensioners claiming from the UK and other Channel Islands.

Total number of Pension claims at year end

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Find more old age pension statistics on opendata.

Survivor’s Benefits

The number of people claiming Survivor’s Benefits continues to show a gradual decline.

This trend is most noticeable in Survivor’s Pension claims, which have decreased steadily over time.

The drop is seen across all groups, but is particularly clear among women, who have historically made up the majority of claimants.

Total number of Survivor's Benefit claims at year end

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Find more Survivor’s Benefit statistics on opendata.

Long Term Incapacity Allowance (LTIA)

In 2024, the number of people receiving Long Term Incapacity Allowance (LTIA) has continued to grow, following a steady upward trend.

While more people are claiming the benefit, the types of health conditions and the levels of support awarded have remained fairly consistent. This is based on how much a condition affects someone’s ability to work.

Total number of LTIA claims at year end

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Find more LTIA statistics opendata.

Home Carer’s Allowance

The number of people claiming Home Carer’s Allowance has stayed fairly consistent in recent years. However, there has been a small increase in the number of women receiving the benefit. Despite this rise, overall claim numbers have remained at similar levels.

Total number of Home Carer’s Allowance claims at year end

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Find more Home Carer’s Allowance statistics on opendata.

Long-Term Care (LTC)

The number of people claiming LTC has continued to increase in 2024, following a longer-term upward trend.

While there haven’t been any big changes in the breakdown of claims by age or gender, there is a slight increase in the number of people under 65 making a claim.

Total number of LTC claims at year end

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Find more LTC statistics on opendata.