Performance statistics for Employment, Social Security and Housing

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​About Service Performance Measures

The Service Performance Measures (SPMs):

• show our short-term performanc​e against departments’ Business Plans
• provide an overview of the delivery of key services by departments
  

Employment, Social Security and Housing (ESSH) committed to a core set of measures designed to represent the range of services we offer.

Annual report

We collect our service performance data quarterly and combine it to produce an annual indicator of performance for each of the SPMs.

The annual SPMs provide a detailed overview of our performance and the delivery of our key services.

Find all Annual Service Performance Measures.

Service Performance Measures were previously collected and published for all departments by Statistics Jersey. Find more about Service Performance Measures for 2021 to 2024​.

Annual SPMs report 2024​​​​

Income Support

The total number of Income Support claims has remained rather consistent since peaking in 2020.

However, the types of households claiming have changed slightly. There are now fewer claims from families with multiple adults and children and a growing proportion of claims from people over the age of 65 and adults without children.

Total number of Income Support claims at year end​​

Find more Income Support statistics on opendata.​

Income Support special payments

Special payments have remained relatively stable for the last few years. Although numbers were higher on average in 2023 and there has been a slight increase in payments for medical expenses.

The number of grants for essential household items increased in 2023 and 2024. This is mainly due to a June 2023 States Assembly decision allowing Andium Homes tenants on Income Support to receive grants for new carpets, instead of loans.

Total Income Support special payments per year​​​

​Back to Work

Since 2022, the number of people registered as Actively Seeking Work at the end of each year has slowly increased. However, the number of people who have been unemployed for a long time has stayed about the same.

We’ve seen more young people registering in recent years, after a drop during 2020 to 2022. The number of men and women registering is now almost evenly split, following a spike in male registrations in 2020.

The number of Job Starts has decreased in line with registrations and has remained consistently low over the past few years.

Back to Work statistics by year​

Find more Back to Work statistics on opendata.

Health Insurance Fund statistics

In recent years, significant changes were made to the Health Insurance Fund benefits and services to:

• minimise the impact of cost of living pressures
• improve access to primary care

Consultations have steadily increased overall, with:

• more GP face-to-face visits
• new Health Care Professional services since mid-2022
• fewer remote GP consultations

Total number of consultations or claims per year​

Find more medical benefit statistics on opendata​.

Total prescriptions per year 

Find more pharmaceutical benefit statistics on opendata.

Old age pension

At the end of 2024, the number of people receiving an Old Age Pension rose by 1.5%, reaching almost 33,500 claims.

However, while the overall number has gone up, we’re seeing fewer people receiving the full pension amount, particularly among those living in Jersey. At the same time, there is a small rise in the number of pensioners claiming from the UK and other Channel Islands.

Total number of Pension claims at year end

​ Find more old age pension statistics on opendata. 

Survivor’s Benefits

The number of Survivor’s Allowance claims has remained stable in recent years.

However there has been a steady decreasing in the number of Survivor’s Pensions. This is due to legacy protection for people aged 55 and above when changes to the benefit were introduced in 2013.

This group will have now reached pensionable age and will no longer be eligible to claim a Survivor’s Pension, leaving only those entitled under the current rules. This is particularly clear with women, who used to make up the majority of claimants.

Total number of Survivor's Benefit claims at year end​

Long Term Incapacity Allowance (LTIA)

In 2024, the number of people receiving LTIA continued to grow. This follows a minor upward trend, largely matched by a decrease in the legacy Invalidity Benefit (INV) which is no longer available. As these claimants reached retirement age and are replaced by LTIA claims. 

The types of health conditions and the levels of support awarded have remained fairly consistent. This is based on how much a condition affects someone’s ability to work.

Total number of LTIA claims at year end​

Find more LTIA statistics opendata.

Short Term Incapacity Allowance (STIA)

Although the number of claims in 2024 increased compared with 2023, it remained well below 2022 levels.

However, the total number of days paid increased due to longer average claim durations across all STIA claims.

STIA statistics per year 

Find more STIA statistics on opendata.

Home Carer’s Allowance

The number of people claiming Home Carer’s Allowance has stayed fairly consistent in recent years. However, there has been a small increase in the number of women receiving the benefit. Despite this rise, overall claim numbers have remained at similar levels.

Total number of Home Carer’s Allowance claims at year end​

Find more Home Carer’s Allowance statistics on opendata. 

Long-Term Care (LTC)

The number of people claiming LTC has continued to increase in 2024, following a longer-term upward trend.

While there haven’t been any big changes in the breakdown of claims by age or gender, there is a slight increase in the number of people under 65 making a claim.

Total number of LTC claims at year end​