Transport and Highways' privacy policy

​​Introduction

This privacy notice covers the Transport and Highways service which is delivered by Operations and Transport which sits within the Infrastructure and Environment Department (IE).​

The Infrastructure and Environment Department is registered as a Controller under the Data Protection (Jersey) Law 2018 (Data Protection Law), as we determine the purpose and means of the processing of the personal information collected about you for this service.

As a Government department, we generally process and hold your information to provide public services and meet our statutory obligations. This notice explains in more detail how we use and share information relating to you (your personal data) to provide the service described above.

Find more information on how the department uses your personal data for other services on the States of Jersey privacy policies​.

We will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with changes in the law.

How we collect information about you

Your personal data will, in most cases, be collected directly from you. 

This may be done in any of the following ways:

• when you complete a paper or online form to apply for a service that the Department administers
• when you telephone, write or e-mail us directly

In some cases, we may collect information about you from another Government of Jersey department or from the following third parties with which we interact to deliver our duties, such as the Customer Feedback Management System (CFMS).

Types of information we collect

The types of personal data collected will vary depending on what information you volunteer and the information we need in each circumstance. However, we have listed below the most common categories of information we may collect about you:

contact details such as: 

• name
• address
• phone number
• mobile phone number
• email address

Organisation details such as: 

• ​name of your organisation
• job title or role
• responsibilities within organisation

• CCTV images from car parks, or for vehicle and pedestrian movements 
• vehicle registration number 
• responses to consultations and surveys 
• geographical location, (where you have this switched on, on your device) also known as geolocation or geospatial data, which captures the latitudinal and longitudinal location of your internet-connected mobile device  
• personal opinions and viewpoints, where you have responded to a consultation related to potential transport schemes 

How we will use the information about you

We need to collect and hold personal data about you, to carry out the public functions of the Transport and Highways division. Our legal basis for processing personal data in most cases is that it is necessary for the exercise of Transport and Highway’s function of the States or any public authority (Schedule 2 para 4(c) of the Data Protection Law).

We have set out in further detail why we use your personal data in each instance: 

Who we may share your personal information with

Other data controllers

We may need to pass your personal data to other Government of Jersey departments or the following organisations for the purposes stated above:

• The Government’s Data Protection Officer
• The Jersey Office of the Information Commis​sioner
• Parishes  
• Honorary Police
• States of Jersey Police
• other IE departments
• Treasury and Exchequer
• Law Officers' department

We may also disclose information to other public authorities where it is necessary, either to comply with a legal obligation, or where required under other legislation. 

Examples of this include, but are not limited to:

• where disclosure is necessary for the purposes of the prevention or detection of crime
• for national security purposes
• for the purposes of meeting statutory obligations
• prevent risk of harm to an individual

Service providers

Your personal data may be processed on our behalf by certain third parties who provide service to us, so that they can provide those services. We have strict contracts in place with these service providers to ensure they process your data only on our instructions and with appropriate security in place. 

The categories of third parties who may receive your personal data to provide us with a service are:

• PaybyPhone Limited 
• Integrated Skills Limited 
• Blackburn IT Services t/a bbits
• Delib Limited 
• Gaist Limited
• WSP Global Inc
• Taranto Systems
• 4Safety Limited
• Route Reports 
• TRL Limited 
• Reveal Media Limited 

At no time will your information be passed to organisations for marketing or sales purposes or for any commercial use without your prior express consent.

Publication of your information

We may need to publish your information on our website for the reasons set out below. This will not include your personal data as described below:

• to provide statistical information
• where you have responded to public consultation

How long we store the information about you

We will keep your personal data accurate and up to date and not keep it for longer than is necessary. Ask to see our retention schedule for more detail about how long we retain your information.

Where we store the information about you

Government of Jersey systems store data in Jersey, the UK and the EU. The UK has been granted adequacy status by the European Commission and personal data stored there will be protected to the same standards as personal data held in Jersey and the EU.

In some instances, we may be required to transfer your personal data outside Jersey and the European Economic Area (EEA), if the recipient is located outside these jurisdictions. However, we shall only do this with the necessary safeguards in place and where it complies with the Data Protection Law. 

For details of the safeguards we rely on if we do this, contact the department using the contact details below.

Cookies and the gov.je website

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. 

Find details of the cookies policy​ in the gov.je privacy policy​.​

Statutory or contractual obligations to provide personal data

You are obliged under the following laws:

• Road Traffic (St. Helier) (Jersey) order 1996
• Road Traffic (Public Parking Places) (Jersey) Order 2006
• Police Procedures and Criminal Evidence (Jersey) Law 2003  
• Public Finances (Jersey) Law 2019
• Road Works and Events (Jersey) Law 2016  
• Planning and Building (Jersey) Law 2002

to provide us with the following personal data:

• contact details
• business details
• financial details

Your rights

See your personal data rights for details of your rights under the Data Protection Law and how to exercise them.

Withdrawal of consent

Where we rely on you consent to process personal data see above, you can withdraw your consent by contacting insert relevant contact details the Data Governance Officer at DPIE@gov.je​.

Contact details

If you want to contact the department in relation to this privacy notice, email the Data Governance Officer at DPIE@gov.je​.

Complaints

If you have an enquiry or concern regarding processing your personal data you can contact the Central Data Protection Unit. 

If you want to make a complaint about how your personal data is processed, you can email the Government’s Data Protection Officer at DPO@gov.je.

If you believe that Infrastructure and Environment Department has contravened the Data Protection Law and the contravention affects your data protection rights, you have the right to make a complaint at any time to the Jersey Office of the Information Commissioner (JOIC).

We would appreciate the chance to deal with your concerns before you approach JOIC, so please contact the DPO at DPO@gov.je​ in the first instance.

Changes to this notice​

We may, from time to time, revise this privacy notice to ensure it remains up to date. We advise you to check it regularly to remain aware of any changes.​