We process and hold your information in order to provide public services and meet our statutory obligations. This notice explains how we use and share your information. Information may be collected on a paper or online form, by telephone, email, or by a member of our staff, or in some cases, by another Government department.
We process and hold personal information in order to provide public services and meet our statutory and legal obligations. This notice explains how we may use and share personal information.
This privacy notice is subject to review and will be updated periodically to reflect changes in our services and feedback from service users, as well as to comply with changes to legislation.
What information we collect about you
We may collect and process the following types of information about you.
- telephone number
- email address
- date of birth
- social security number
- passport number
- identity card number
- driver’s License number
- physical or mental health or condition
- crime reference number
- criminal record
- commission or alleged commission of an offence
- proceedings for any offence committed or alleged
Why we collect information about you
We need to collect and / or process / or hold information about you, in order to:
- meet our statutory obligations
- process your claim
We may also use personal information we hold to:
- get in contact with you; for example, to notify you of a potential breach of your data privacy or to update you on the outcome of an investigation
- verify you are who you say you are
- handle your application
- answer any queries
- carry out any other service you have requested, and to monitor and improve our performance in responding to your request
- process financial transactions
- provide you with information you need
How we use information about you
We will use the information you provide in a manner that conforms to the Data Protection (Jersey) Law 2018.
We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. In some instances the law sets the length of time information has to be kept. Ask to see our retention schedule for more detail about how long we retain your information.
We may not be able to provide you with a service unless we have enough information or your permission to use that information.
We will not pass any personal data on to anyone outside of the Government of Jersey, other than those who either process information on our behalf, or because of a legal requirement, and we will only do so, where possible, after we have ensured that sufficient steps have been taken by the recipient to protect your personal data.
We will not disclose any information that you provide ‘in confidence’, to anyone else without your permission, except in the few situations where disclosure is required by law, or where we have good reason to believe that failing to share the information would put someone else at risk. You will be told about this unless there are exceptional reasons not to do so.
Although we do not process your information overseas using web services that are hosted outside the European Economic Area (“EEA”).
We may need to pass your information to other Government of Jersey (GOJ) departments or organisations and similar bodies; the police and law enforcement agencies; courts and tribunals; your agent or legal representative so that we can carry out our functions, to enable others to perform theirs, or to fulfil your request for a service. These departments and organisations are obliged to keep your details securely, and only use your information for the purposes of processing your service request.
We may disclose information to other departments where it is necessary, either to comply with a legal obligation, or where permitted under other legislation. Examples of this include, but are not limited to:
- where the disclosure is necessary for the purposes of the prevention and/or detection of crime
- for the purposes of meeting statutory obligations
- to prevent risk of harm to an individual, etc.
At no time will your information be passed to organisations for marketing or sales purposes or for any commercial use without your prior express consent.
Publication of your information
We will not publish any of your sensitive personal information unless there is a requirement for us to do so, in order to carry out our statutory functions.
We do not record or monitor any telephone calls you make to us, using recording equipment, although if you leave a message on our voicemail systems your message will be kept until we are able to return your call or make a note of your message. File notes of when and why you called may be taken for record keeping purposes. We will not pass on the content of your telephone calls, unless it is necessary for us to do so; either to fulfil your request for a service; to comply with a legal obligation, or where permitted under other legislation.
If you email us we may keep a record of your email address and a copy of the email for record keeping purposes.
Once you have submitted your application, we will send you a copy of your application for your records by email.
We will not share your email address or your email contents unless is it necessary for us to do so; either to fulfil your request for a service; to comply with a legal obligation, or where permitted under other legislation.
You can ask us to stop processing your information
You have the right to request that we stop processing your personal data in relation to any of our services. However, this may cause delays or prevent us delivering a service to you. Where possible we will seek to comply with your request but we may be required to hold or process information to comply with a legal requirement.
You can withdraw your consent to the processing of your information
In the few instances when you have given your consent to process your information, you have the right to withdraw your consent to the further processing of your personal data. However, this may cause delays or prevent us delivering a service to you. We will always seek to comply with your request but we may be required to hold or process your information in order to comply with a legal requirement.
You can ask us to correct or amend your information
You have the right to challenge the accuracy of the information we hold about you and request that it is corrected where necessary. We will seek to ensure that corrections are made not only to the data that we hold but also any data held by other organisations/parties that process data on our behalf.
You request that the processing of your personal data is restricted
You have the right to request that we restrict the processing of your personal information. You can exercise this right in instances where you believe the information being processed is inaccurate, out of date, or there are no legitimate grounds for the processing. We will always seek to comply with your request but we may be required to continue to process your information in order to comply with a legal requirement.
You can ask us for a copy of the information we hold about you
You are legally entitled to request a list of, or a copy of any information that we hold about you.
However where our records are not held in a way that easily identifies you, for example a land registry, we may not be able to provide you with a copy of your information, although we will do everything we can to comply with your request.
If you have an enquiry or concern regarding the States of Jersey processing your personal data you can:
You can also complain to the Information Commissioner about the way your information is being used by:
- calling +44 (0) 1534 716530
- writing to Office of the Information Commissioner, Second floor, 5 Castle Street, St Helier, Jersey, JE2 3BT