Ambulance Service vehicles
The Ambulance Service has a total of 22 vehicles, covering emergency response, patient transport and intermediary services.
Emergency response vehicles
The Ambulance Service has 12 emergency response vehicles:
- seven emergency ambulances
- two rapid response cars
- one see and treat vehicle
- two major incident vehicles
Three emergency ambulances are available between 7am and 10pm and two are available at all other times. These ambulances are all double-crewed.
Patient Transport Service (PTS)
The Ambulance Service operate a non-emergency
Patient Transport Service (PTS), which has 10 mini-buses.
For elligible patients, PTS provide:
- travel to and from outpatient appointments, including physiotherapy
- travel for admissions, discharges and transfers between wards at the general hospital, Overdale and St Saviour’s hospital
- travel to and from Jersey Hospice
- transfers to and from the airport
The Ambulance Service also have an intermediary crew who provide an essential service for patients that need charter flights with a medical team on board. The intermediary crew also provide a service for routine discharges and assist frontline crews when required.
The intermediary crew have one intermediary ambulance.
Calls to the Ambulance Service
The Ambulance Service received 13,435 emergency calls in 2021. This represents an average of 37 emergency calls per day.
This is an increase of 19% from 2020 in which there were 11,333 calls.
The number of emergency calls received has almost doubled in the last 10 years, up 92% from 2011 in which there were 6,984 calls.
Jersey Ambulance Service call statistics, 2018 to 2021
|Total calls received by control centre||14,023||14,579||14,659||17,382|
|Total emergency calls received||10,678||11,188||11,333||13,435|
|Total emergency calls responded to||9,548||9,926||9,957||11,159|
|RED 1 calls||97||68||552||546|
|RED 2 calls||3,702||3,901||3,808||4,598|
|GREEN 1 calls||2,790||2,943||1,893||2,863|
|GREEN 2 calls||1,000||1,002||181||44|
|GREEN 3 calls||1,995||2,012||3,523||3,107|
|Total urgent calls responded to||1,172||1,136||920||961|
|Total routine calls responded to||1,741||2,190||2,008||2,302|
|Total charter flights taken||287||1,847||301||336|
|PTS patient journeys*||9,928||9,413||N/A||N/A|
Source: Government of Jersey Ambulance Service
*Excluding Volutary Car Service
Note: Changes in figures for beginning in 2020 reflect changes to the categorisation of conditions to ensure that emergencies receive and appropriate response from an ambulance in the correct time frame.
Emergency calls refer to all 999 calls.
Urgent calls come from GPs (not 999) and totalled 1,019 in 2021, an average of about 3 per day.
Routine calls are for transfer of patients of which there were 2,872 calls in 2021, an average of about 8 per day.
The Ambulance Service aim to respond to calls as follows:
- RED 1 and RED 2 calls - 8 minutes
- GREEN 1 and GREEN 2 calls - 19 minutes
- GREEN 3 calls - 30 minutes
The proportion of calls responded to within the target times in 2021 is slightly lower than in recent years with the exception of GREEN 2 calls which is largely unchanged.
Life-threatening situations (RED 1 calls) were reached within the eight minute target just under two-thirds (61%) of the time in 2021.
Jersey Ambulance Service response rate performance for 2018-2021
Source: Government of Jersey Ambulance Service,
download the chart data here
Over the period 2018-2021, GREEN calls were reached on target over 89% of the time for most years. The exception was 2021, when only 82% of GREEN 1 calls and 72% of GREEN 3 calls were responded to within the target times.
The proportion of RED 1 calls being responded to within the target time reached a peak in 2019 and has since been declining. This is likely a result of the increase in number of RED 1 calls due to the recategorisation of conditions in 2020.