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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Ambulance Service statistics

Number of vehicles the Ambulance Service uses​​

​​The Ambulance Service has:

  • seven emergency ambulances
  • three single response cars
  • two major incident vehicles
  • one four-​wheel drive (4WD) with major incident trailer

Three ambulances are available between 7am and 10pm and two are available at all other times.

Patient Transport Service (PTS)​​​

As well as emergency response vehicles, we also operate a Patient Transport Service (PTS). This has 12 mini-buses and four​ hospital car service vehicles.

Intermediary crew​​

We also have an intermediary crew who provide an essential service for patients that need charter flights with a medical team on board. 

The intermediary crew also provide a service for routine discharges and assist frontline crews when required.

Calls​​​ to the Ambulance Service 

The Ambulance Service received 8,852 emergency calls in 2016. 

This is an increase of 450 calls from 2016 (8,402 calls), and represents an average of 24 emergency calls per day.

Jersey Ambulance Service call statistics, 2012 to 2016

2012​2013​2014​2015​2016​
​Total calls received by control centre​10,398​10,794​11,409​11,36111,768​
​Total emergency calls received​7,305​8,087​8,289​8,4028,852​
​Total emergency calls responded to​6,928​7,578​8,031​8,2188,713​
​Category A: Life-threatening situations​1,414​1,649​1,833​3,0863,456​
​Category B: Serious / Urgent​5,185​5,533​5,847​3,0243,019​
​Category C: Non‑urgent situations​329​396​351​2,1082,238​
​Total urgent calls responded to​1,294​1,162​1,220​1,2621,181​
​Total routine calls responded to​1,443​1,420​1,564​1,6211,630​
​Total charter flights taken​319​282​327​323258​
​PTS patient journeys​47,890​46,346​42,952​35,64231,536​

Emergency calls refer to all 999 calls.

Urgent calls come from GPs (not 999) and totalled 1,181 in 2016, an average of about 3 per day. 

Routine calls are for transfer of patients of which there were 1,630 calls in 2016.

Response rates

We aim to respond within eight minutes to Category A calls and 19 minutes for Category B and C.

In 2016 we achieved these response times at a similar rate as in 2016.

We reached life-threatening situations (Category A) within the eight minute target more than two-thirds (67%) of the time.


The geography of the Island means the response rate for Category A calls in the west of the Island is lower than other areas. We have put measures in place to improve the service for this part of the Island and a further increase was seen in 2016 to 35%, compared with 32% in 2015.

Category B and C achieved similar rates in 2016 as in 2015; 97% and 88% respectively.

Community alarms

The elderly and infirm living at home in Jersey can be supplied with a community alarm system. 

As a first response, key holders are contacted in order to attend. Ambulances respond when activated for genuine emergencies.


In 2016:

  • there were a total of 4,371 alarm activations
  • ambulances responded to 354 community alarms
  • neighbours’ / contacts were notified in another 110 cases
  • GPs were called in 35 cases
  • the remaining alarm activations consisted of accidental activations, false alarms, patient reassured and other reasons for not attending

External defibrillators

In 2016, there were:

  • a total of 332 defibrillators in the community (compared to 168 in 2015)
  • 293 internal defibrillators which are kept within premises
  • 39 external defibrillators which are situated outside of premises for public use
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