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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Jersey Performance Framework

About the framework

The Jersey Performance Framework is a set of measurements by which the Islands progress towards sustainable wellbeing goals can be judged.

The framework consists of 2 parts:

Sustainable wellbeing is complex and covers many aspects of life. It cannot be delivered by one person or one organisation, it's a shared responsibility and requires all of us to work together. Jersey’s Performance Framework helps us see how we can make Jersey a great place to live for us and future generations.

Island Outcome Indicators

Long-term vision development

The long-term vision for Jersey was produced by the Future Jersey consultation and is captured by the vision statement:

"An Island loved for its beautiful coast and countryside, rich heritage, diverse wildlife and clean air, land and water. An Island where a sense of community really matters - a safe place to grow up and enjoy life. An Island that offers everyone the opportunity to contribute to, and share in, the success of a strong, sustainable economy."

Future Jersey 2017 to 2037

Measuring progress: see how well Jersey is doing

The Performance Framework allows us to see how Jersey is progressing. It's made up of different storyboards which bring together data from a range of sources. Each storyboard focuses on a specific topic that tells us about the quality of life in Jersey and is structured in the following way.

Island Outcome

A condition of wellbeing for Jersey, all Islanders or target groups
eg: We will feel safe and secure at home, work and in public.


These quantify Jersey's progress towards an outcome. eg: crime rate, road traffic collision (RTC) rates.

You can access the Jersey’s Performance Framework and see all the data for how Jersey is doing by clicking on any of the individual storyboards in the table below.  This will allow you to explore all of the data in more detail.

​Wellbeing section 
Community wellbeing
​ ​ ​

​All children in Jersey have the best start in life

All children in Jersey live healthy lives

All children in Jersey learn and achieve

All children in Jersey grow up safely

All children in Jersey are valued and involved

​Health and wellbeing
Islanders benefit from healthy lifestyles

Islanders are protected against social and environmental health hazards

Islanders can access high quality, effective health services

Islanders with long-term health conditions enjoy a good quality of life

Mental health and wellbeing are fundamental to quality of life in Jersey
​Safety and security
​Islanders are safe and protected at home, work and in public
​Vibrant and inclusive community
Islanders enjoy living in a vibrant and inclusive community

Islanders engage in the public decisions that affect their Island
​Economic wellbeing
​Affordable living
​Islanders are able to afford a decent standard of living
​Jobs and growth
​Islanders benefit from a strong, sustainable economy and rewarding job opportunities
​Environmental wellbeing

​Built environment
​St Helier is an attractive town to live in, work in and visit

Islanders live in secure, quality homes that they can afford

Jersey benefits from a safe, sustainable transport system
​Natural environment
​Jersey's unique natural environment is protected and conserved for future generations
​Sustainable resources
​Jersey's natural resources are managed and used responsibly

Service Performance Measures

The Service Performance Measures score the Government of Jersey on its current short-term performance. They provide government departments a broad overview of the delivery of key services in areas.

Service Performance charts

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Source: Service Performance measures

Service Performance Measures - latest published

The service performance measures are defined in the Ministerial Delivery Plans. Service performance measures are reported on quarterly (where data is available quarterly). Customer satisfaction information is also included.

The quarterly update of the Service Performance Measures will be published on the following dates.

​Reporting period
​Publication date
​Quarter 1
​10 May 2023
​Quarter 2
​26 July 2023
​Quarter 3
​16 November 2023*
​Quarter 4
​February 2024 (date to be confirmed)

*The planned publication date for Q3 was changed on 9 August, to be three weeks later than the original planned publication date (25 October). This was ensure sufficient time for quality assurance processes to be carried out

A Red, Amber or Green (RAG) indicator for each measure shows the RAG status to date within the year. Notes are provided where necessary to provide context. 

Other performance information

You can find data on how Jersey is performing against a range of longer term community, environmental and economic indicators on Island Outcome Indicators.

You can also find all the latest Statistics Jersey reports and a range of facts and figures for Jersey on statistics and performance.

Health and Community Services (HCS) already publish a large amount of performance data in their regular Quality and Performance Reports (QPRs). 

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