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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Isolation guidance

Who needs to self-isolate

You may be required to isolate for a number of reasons, this could include:

  • you're showing symptoms of coronavirus
  • you've received a positive result for a PCR (swab) test
  • you've been in direct contact with someone who has tested positive
  • you've recently travelled to Jersey

Find out how long you need to isolate for

1. Do you have any symptoms of coronavirus?

The three main symptoms of coronavirus are:

  • a high temperature / fever
  • a new, continuous cough
  • a loss or change to your sense of smell and / or taste

Most people with coronavirus have at least 1 of these main symptoms.

The three main symptoms may be accompanied by:

  • gastrointestinal symptoms (vomiting and diarrhoea) (this is more common in children than adults)
  • headaches
  • tiredness
  • muscle ache
  • sore throat

Yes No

2. Which of the following apply to you?








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3. Have you been contacted by the contact tracing team?

Yes No Restart

4. Have you been booked in for a PCR (swab) test?

Yes No Restart

5. Have you been booked in for a PCR (swab) test?

Yes No Restart

6. Which of the following apply to you?

See ‘Declaring your travel history’ if you are unsure.




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7. Are you experiencing symptoms of coronavirus?

Yes No Restart

8. Have you had a serology (antibody) test?

Yes No Restart

9. Select the serology (antibody) test results you received.





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You and the members of your household should isolate immediately, in line with current guidance and contact the Helpline on 01534 445566.

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You are not required to isolate whilst awaiting your test results.

However, if you do develop symptoms you and your household should isolate immediately, in line with current guidance and contact the Helpline on 01534 445566.

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If none of the options apply to you, but you feel you should be self-isolating, please contact the helpline on 01534 445566.

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If you have been identified as a direct contact, you will have been called by the contact tracing team. They will ask you to isolate immediately and arrange for you to be PCR (swab) tested.

See the latest isolation guidance for information on how to isolate.

Other members of your household will not be required to isolate unless they have also been identified as a direct contact.

If you are not normally resident in Jersey, you may be permitted to return to your home country provided that you have a negative PCR (swab) test result in Jersey, within 72 hours of your arrival at your return destination.

See Isolation if you have recently travelled to Jersey for further information.

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All individuals identified as direct contacts will be contacted by the contact tracing team.

Direct contacts are those who spent more than 15 minutes (inside or outside) within 2 metres or less with an individual who has currently tested positive.

However, if you believe you have come into direct contact with someone who has tested positive but you have not yet been contacted, call the Helpline on 01534 445566.

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If you are due to be admitted to hospital or a care home, you are required to isolate from the date of your PCR (swab) test until the date of your admission.

See current guidance for information on how to isolate.

If you develop symptoms during this time, other members of your household should also isolate immediately. You should also contact the Care Home or hospital department that you are due to attend and call the Helpline on 01534 445566.

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Contact the Hospital switchboard on 01534 442000 and ask for the TCI team.

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If you are due to be admitted to hospital or a care home, you are required to isolate from the date of your PCR (swab) test until the date of your admission.

See current guidance for information on how to isolate.

If you develop symptoms during this time, other members of your household should also isolate immediately. You should also contact the Care Home or hospital department that you are due to attend and call the Helpline on 01534 445566.

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Contact your care home for more information.

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You are not required to isolate if you undergo a PCR (swab) test upon arrival, or if you can provide evidence of a negative PCR test conducted in your country of departure.

If you choose not to participate in the border testing programme, you will be required to self-isolate for 14 days.

See Safer Travel guidance for the further information.

Members of your household who have not travelled are not required to isolate unless you test positive or develop symptoms.

If you develop symptoms of coronavirus, you and the members of your household should isolate immediately, in line with current guidance and contact the Helpline on 01534 445566.

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You will be PCR (swab) tested upon arrival and on day 5 after arrival.

You are required to isolate, in line with current isolation guidance until you have received a negative result from your test on day 5.

(If you can provide evidence of a negative PCR test conducted in your country of departure you will not need to be tested upon arrival, but will still need to isolate and be tested on day 5).

If you are not normally resident in Jersey, you may be permitted to return to your home country within your isolation period provided that you have a negative PCR (swab) test result in Jersey, within 72 hours of your arrival at your return destination.

If you choose not to participate in the border testing programme, you will be required to self-isolate for 14 days.

See Safer Travel guidance for the further information.

Members of your household who have not travelled are not required to isolate unless you test positive or develop symptoms.

If you develop symptoms of coronavirus, all members of your household should also isolate immediately, and contact the Helpline on 01534 445566.

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You will be PCR (swab) tested upon arrival and required to isolate for 14 days, in line with current isolation guidance.

(If you can provide evidence of a negative PCR test conducted in your country of departure, you will not need to be tested upon arrival, but still need to isolate).

If you are not normally resident in Jersey, you may be permitted to return to your home country within your isolation period provided that you have a negative PCR (swab) test result in Jersey, within 72 hours of your arrival at your return destination.

See Safer Travel guidance for the further information.

Members of your household who have not travelled are not required to isolate unless you test positive or develop symptoms.

If you develop symptoms of coronavirus, all members of your household should also isolate immediately, and contact the Helpline on 01534 445566.

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You must isolate for a minimum of 7 days from the date of your PCR (swab) test and continue to isolate until 48 hours after any symptoms have cleared.

Members of your household will be considered a ‘direct contact’ and are also required to isolate immediately.

If you have recently returned from a designated ‘red’ country, you will be required to isolate for 14 days, and will be advised by the contact tracing team.

See the latest isolation guidance for information on how to isolate.

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You are required to isolate for 14 days from the date of your PCR (swab) test.

Members of your household will be considered a ‘direct contact’ and are also required to isolate immediately.

See the latest isolation guidance for information on how to isolate.

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You are required to isolate for 7 days from the date of your serology (antibody test).

Members of your household will be considered 'direct contacts' and also required to isolate immediately.

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You are not required to isolate.

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You are required to isolate for 14 days from the date of your PCR (swab) test.

Members of your household will be considered a ‘direct contact’ and are also required to isolate immediately.

See the latest isolation guidance for information on how to isolate.

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If you're showing symptoms

  • If you're showing symptoms of coronavirus, you and the rest of your household should isolate in accordance with this guidance and call the helpline on +44 (0) 1534 445566.

Exemptions from isolation

Travelling to Jersey

For exemptions from isolation for those travelling to Jersey, see Safer Travel Guidance.

Travelling from Jersey

You may be able to return to your country of residence under certain circumstances. See Exemption from self-isolation for travellers not resident in Jersey for further information.

Health care workers

Health care workers are required to follow the isolation requirements as per the Safer Travel Guidance. There are no exemptions from isolation for health care workers who have a either an ‘amber’ or ‘red’ country or region in their travel declaration.

If you are a health care worker, contact your line manager for your employer’s latest policy and guidance on isolation and testing requirements and returning to work.

Where to self-isolate

You should try to self-isolate in one place for the duration of your isolation period. This should be somewhere where you can have food and other necessities delivered and keep away from others:

This can include:

  • your own home
  • staying with friends or family
  • a hotel or other temporary accommodation
  • a private boat

Non-Jersey residents who are required to self-isolate and do not have access to a suitable location where they can isolate for the duration of their isolation period, should raise this when they receive their positive result, or should contact the helpline at the earliest opportunity on +44(0) 1534 445566.

See Isolation if you have recently travelled to Jersey page for more information on hosting a visitor who needs to self-isolate.

See the Living with other people while in isolation section for details on isolating whilst sharing a household with others.

What to do when self-isolating

Steps you need to take while in isolation

Whilst isolating you must not leave your home or accommodation. This means you:

  • must not leave the property except in an emergency or to receive essential medical care
  • must not go to work or school
  • must not leave your accommodation to buy food or other essentials
  • must not visit any public areas - this includes beaches, parks, pubs and restaurants
  • must not use public transport or taxis
  • must not go outside to exercise (unless you can do this whilst still on your property, away from other household members, and it is not in a communal area)

It also means you must not let any other person into your home, unless the person:

  • lives with you
  • is providing essential care or medical help to someone in the household
  • is entering the property in the case of an emergency (this may include emergency repairs, plumbing etc.)

You should tell anyone entering your property should that you are isolating. Maintain physical distancing and hygiene measures, where possible.

You should also continue to follow the latest guidance on how to protect yourself and others whilst you are isolating.

If you are isolating because you have tested positive or you have been identified as a direct contact, the Contact Tracing Team will be in regular contact with you.

If you need to seek medical advice

Seek prompt medical attention if you develop symptoms of coronavirus. If it's not an emergency, contact the Government of Jersey helpline on +44 (0) 1534 445566.
If it is an emergency and you need to call an ambulance, dial 999 and inform the operator that you are in self-isolation.
All routine medical and dental appointments should usually be cancelled whilst you are isolating. Although telephone and video calls with GPs can take place during this time. If you are concerned or have been asked to attend in person within the period you are isolating, discuss this with your medical contact first, using the number they have provided.

Living with other people while in isolation

You may be in a household where others are not required to isolate. Any members of a household (and temporary guests) who are isolating must separate themselves from the rest of the household. This is particularly important if any members of the household are higher risk individuals because of a medical condition or their age.

Isolating in a separate part of the house means:

  • sleeping in a different room, where possible
  • where possible, do not share bathrooms or kitchen space. If this is not possible, try to use a rota and clean touch points between uses
  • eating meals in isolated rooms and not socialising with other members of the household
  • if you have tested positive for coronavirus you need to isolate in a part of the house that is separate from everyone else, even others who are isolating.

In addition, all members of the household should:

  • wash hands regularly for 20 seconds each time, using soap and water
  • regularly clean all touch points and surfaces in your home (this includes door handles, light switches, tables and counters, remote controls, kettle and fridge handles, all bathroom areas)
  • keep shared spaces well ventilated

Isolation requirements for others in the household

If someone is isolating because they have symptoms, or have tested positive for coronavirus, all members of the household should be isolating.

Members of the household who are not required to self-isolate are permitted to leave the house so long as they continue to follow the latest advice for the island-wide public health guidance. This includes practicing good hand hygiene and continuing to practice physical distancing when outside the home.

If you live with any high risk individuals, you may consider the option of moving them out of your home for the duration of the isolation period.

If another member of the household develops symptoms of coronavirus, call the helpline for further advice on testing and isolation requirements on +44 (0) 1534 445566.

Isolating in a hotel or guest house

If you're staying in a hotel or guest house, it's important that you don't use shared areas such as bars, restaurants, health clubs and sports facilities. Maintain physical distancing between you and other people staying there at all times.

Ongoing compliance and welfare monitoring

You'll be contacted regularly (as frequently as every 24 hours) to check you have everything you need, but also to ensure you're complying with the self-isolation requirements.

If no response is received after consecutive attempts to contact you or we have reason to believe you're not complying with the isolation requirements, you'll receive a visit from an Authorised Officer.

The monitoring team also undertake proactive welfare checks to ensure you have everything necessary to help you remain in your place of self isolation for the necessary period.

If a case is unable to be resolved by the Monitoring Team, a referral may be made to the Enforcement Officers. This includes the Honorary Police, JCIS and the States of Jersey Police. They will review the case and consider prosecution with potential fines of £1,000 or £10,000 depending on the circumstances.

How to report someone you believe should be self isolating

If youre concerned a person you know should be self isolating, but isn't email the Monitoring Team with:

  • the name and address of the person you believe should be in self-isolation
  • why you think they are not isolating

How to get food and medication

If you need help with buying groceries, other shopping, walking a dog or picking up medication, you will need to ask friends or relatives. Some local retailers and businesses are also offering home delivery services. If you do not have this support available and urgently need food or medicine, call the helpline on +44 (0) 1534 445566.

Help and support is available is available through the Community support and volunteering: Connect Me service.

Cleaning, laundry and disposal of waste

When cleaning you should use your usual household products, like detergents and bleach, as these will be very effective at getting rid of the virus on surfaces. Clean frequently touched surfaces such as toilets and sinks, door handles, handrails, remote controls and table tops. This is particularly important if you have a higher risk person in the house.

If you have one, use a dishwasher to clean and dry your cutlery, plates and dishes. If this is not possible, wash them using your usual washing up liquid and warm water and dry them thoroughly, using a clean tea towel.

Whilst you are in isolation all waste, particularly personal waste (such as used tissues), should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept securely. This should be put aside for at least 72 hours before being put in your usual external household waste bin.

Laundry

You should use separate towels from the other people in your house, both after bathing or showering and for hand-hygiene purposes.

To minimise the possibility of dispersing virus through the air, do not shake dirty laundry.

Where possible, those who are self-isolating should wash their own dirty laundry. Wash items as appropriate in accordance with the manufacturer’s instructions. All dirty laundry can be washed in the same load.

Any laundry that is taken to a public laundrette or washed by someone else (including commercial laundry services) must be placed in a sealed bag and left for at least 72 hours before it can be washed or collected.

Claiming isolation benefit if you're self-isolating due to coronavirus

You may be able to claim isolation benefit if you need to self-isolate and can't work in relation to the latest Government advice on coronavirus.

Isolation benefit if you're self-isolating due to coronavirus (COVID-19)

Ending your isolation period

After your isolation period has ended, you can leave your home or accommodation so long as you continue to follow the latest advice for the island-wide public health guidance which includes practicing good hand hygiene and continuing to maintain physical distancing when outside the home.

If you start to show symptoms after you have ended your isolation period, you must restart your isolation period and call the helpline +44 (0)1534 445566.

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