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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Positive cases, direct contacts and isolating with COVID-19

Positive COVID-19 cases

Positive PCR test result

If you have tested positive with COVID-19 you must isolate for 10 days. You will be notified by text message that you are positive. The Covid Safe team will then contact you.

PCR tests administered by trained professionals and processed in an accredited laboratory are the most accurate test available for active infection of COVID-19. The laboratory will ensure that your test is properly analysed before informing you that it is positive.

You are not required to undergo additional tests and do not need a negative test to leave isolation at the end of the 10 day period.

You must stay in isolation until you're 48 hours symptom free. This does not include a persistent cough and loss of smell or taste, which are common symptoms that tend to carry on for longer after the infectious period has passed.

Positive lateral flow test

If you have a positive result from a lateral flow test you need to submit your results online via the portal and immediately isolate away from others. Members of your household will not be required by law to isolate but it is recommended that they do so wherever possible.

Book PCR test online

Remain in isolation until the result is received.

During the isolation period

You must not leave your home or accommodation except in an emergency or to receive essential medical care. You must not:

  • go out to buy anything, including food or other essentials
  • go to work or school
  • visit any indoor places such as pubs and restaurants or other people's homes or gardens
  • use public transport or taxis
  • let anyone who does not live with you into your home unless they are providing essential care or medical help or in the case of an emergency (this may include emergency repairs). You should tell anyone entering your property that you are isolating. If you need to have face to face contact, it is important you maintain as much physical distancing as you can and wear a mask

Don't

  •  

    you must not book an additional PCR test within your 10 day isolation period

Exercise and fresh air

To help support your wellbeing you may leave isolation for no more than 2 hours each day for the purpose of outdoor exercise and fresh air.

This can be in an outdoor public space such as a beach, a park, outdoor lanes. If your home has a communal garden shared with other households, you can use this providing you are able to maintain as much distance as possible and at least 2 metres from other residents.

To protect others, you must stay outdoors and should not go anywhere that is crowded including shopping areas or any other places where people congregate. Avoid busy times of the day and do not meet up with anyone from outside your household.

Anyone under the age of 16 should be accompanied by a responsible adult from within the household. Where possible, the same adult should accompany the child or young person at any subsequent time for exercise and fresh air.

When going outside you must:

  • make sure your hands are thoroughly washed and sanitised and avoid touching your face
  • if you live in a block of flats or other accommodation, where you share communal areas with other residents, avoid touching communal door handles and surfaces, and keep windows open for ventilation
  • remain outside (marquees, or any form of enclosed or semi-enclosed structure are not considered as outside)
  • stay a minimum of 2 metres or more from all other people you may come into passing contact with who are not members of your household 
  • wear a mask when contact with other people cannot be avoided, for example in communal spaces, car parks, lifts (try to use the stairs if you can) and if you have symptoms
  • always try to avoid being out during busy times
  • always try to walk to your preferred outdoor location or drive yourself with no-one else in the vehicle (if you feel well enough to drive)
  • if you need to use a car with other people you should only ever travel with another household member. You should sit in the rear, all windows must be kept open and everyone in the car is advised to wear a mask as you are in a confined space. All touch points in the car should be sanitised after your journey home
  • if walking your dog, keep it on a lead to avoid approaching other people and increasing interaction with other people
  • if you are isolating in hotel accommodation, arrange with them to provide you with safe entry and exit points

To keep yourself safe, take your mobile phone with you in case you become unwell. Take a spare mask, hand sanitiser (70%+ alcohol content), sanitiser wipes and a plastic bag to dispose of the wipes once you have safely wiped down any touch points like benches, or communal door handles.

During this 2 hour period you must not:

  • use buses or taxis
  • enter any indoor premises
  • purchase any items, including food and drink, even at takeaway or outside venues, take food and drink with you
  • spectate sporting or any other events
  • travel to another country

Reduce the risk in your household

It is strongly recommended that you isolate separately from others in your household to reduce the spread of COVID-19. Isolating in a separate part of the house means:

  • be staying in a separate room to other members of the household at all times including sleeping in a different room
  • not sharing bathrooms or kitchen space at the same time. Use a rota, clean touch points between uses and ensure there is good ventilation
  • not having contact with any visitors to the house including, for example, cleaners, workman or child minders

If another member of your household develops symptoms of COVID-19, they must immediately isolate and book a PCR test online or call the helpline. The Covid Safe team will contact you to arrange testing.

Book a PCR test if you have symptoms

If other members of your household do not have symptoms they are not required, by law, to self-isolate in the house with you but it is recommended where possible.

If you are isolating in a hotel or guest house:

  • you must make sure the staff know you are positive so they can help protect themselves from transmission
  • do not have any contact with other guests
  • stay in your room and do not use shared areas such as bars, restaurants, health clubs and sports facilities

More information about travelling to Jersey

Regardless of whether or not you are able to isolate in a separate part of the household you can help slow the spread of COVID-19 by:

  • improving ventilation with open windows and doors to allow fresh air in
  • wearing a mask and keeping your distance
  • washing your hands regularly for 20 seconds each time, using soap and water
  • cleaning shared facilities after use  including bathrooms and kitchens. Wait 20 minutes before cleaning to allow airborne virus to settle
  • regularly clean all touch points and surfaces in your home (door handles, light switches, tables and counters, remote controls, kettle and fridge handles, all bathroom areas)
  • read the label on cleaning products to make sure you are using them correctly (some require you to spray and leave for 20 minutes to be effective)
  • check your cleaning products can kill coronavirus, the virucide EN number should be 14476
  • spend as much time as possible in separate rooms and reduce movement between different rooms
  • wash cutlery, plates and dishes in hot soapy water using washing up detergent and drying thoroughly with a clean tea towel, or if available use a dishwasher
  • use separate towels from the other people in your house, both after bathing or showering and for hand hygiene purposes

Medical help and routine appointments

If it is an emergency and you need to call an ambulance, dial 999 and inform the operator that you are in isolation. 

All routine and non-essential medical and dental appointments should be cancelled whilst you are isolating. Telephone and video calls with GPs can take place during this time. If you are concerned or have been asked to attend in person within the period you are isolating, discuss this with your medical contact first.

Ongoing compliance and welfare monitoring

You may be contacted to check you have everything you need, but also to ensure you're complying with the isolation requirements.

If no response is received after consecutive attempts to contact you or we have reason to believe you're not complying with the isolation requirements, you'll receive a visit from an Authorised Officer.

The monitoring team also undertake proactive welfare checks to ensure you have everything necessary to help you remain in your place of self-isolation for the necessary period.

If a case is unable to be resolved by the Monitoring Team, a referral may be made to the Enforcement Officers. This includes the Honorary Police, JCIS and the States of Jersey Police. They will review the case and consider prosecution with potential fines of £1,000 or £10,000 depending on the circumstances.

Support whilst isolating

If you have to isolate and don't have access to help and support through family or friends, you can call the coronavirus helpline who will be able to support you through the Connect Me service.

Connect Me offers information, help and support around mental health and wellbeing, family concerns, staying connected to others and help with practical needs such as shopping, picking up medication and dog walking.

Claiming isolation benefit

You may be able to claim isolation benefit if you need to isolate and can't work in relation to the latest Government advice on coronavirus.

Isolation benefit if you're self-isolating due to coronavirus (COVID-19)

Report someone you believe should be self-isolating

If you're concerned a person who is positive is not self-isolating in accordance with the law, email the Monitoring Team with:

  • the name and address of the person you believe should be in self-isolation
  • why you think they are not isolating

Ending your isolation period

After your isolation period has ended, you can leave your home or accommodation so long as you continue to follow the latest advice for the island-wide public health guidance, which includes practicing good hand hygiene and physical distancing when outside the home.

If you still have symptoms of COVID-19 aside from a persistent cough and loss of smell or taste, which are common symptoms that tend to carry on for longer after the infectious period has passed, you must continue to stay in isolation until you have been symptom-free for 48 hours.

Direct contacts

If you are a direct contact of someone positive with COVID-19 you will be notified by the Government of Jersey's COVID Safe team by text message or email. You will be provided a date and time for a PCR test.

It is not necessary to call the helpline as they cannot arrange PCR tests for direct contacts.

We recommend that direct contacts attend a PCR test to help slow the spread of COVID and protect others

Testing and legal requirements

You will be asked to attend 1 PCR test. If you refuse to be tested you are recommended to consider others in and around your community and self-isolate for 10 days.

If you are displaying symptoms of COVID and are deemed to be potentially infectious by a Medical or Authorised officer, refusal to be tested may constitute an offence under law.

Covid-19(Screening, Assessment and Isolation) (Jersey) Regulations 2020 (jerseylaw.je)

If your test result is positive, you will be notified by text message or email. You must immediately begin a 10 day isolation period and follow the guidance for Positive COVID-19 cases.

If you think you may be a direct contact but have not been told so by the Covid Safe team, you are not legally required to isolate. You are asked to consider your responsibility to the wider community and to avoid gatherings and public places where possible.

If you are receiving a COVID-19 vaccine you should still attend your vaccination appointment, but only if you do not have symptoms of COVID-19.

Direct contacts with symptoms

If you have symptoms of COVID-19 you must isolate until you receive a negative PCR test.

You must not leave your home or accommodation except in an emergency or to receive essential medical care. You must not:

  • go out to buy anything, including food or other essentials
  • go to work or school
  • visit any indoor places such as pubs and restaurants or other people's homes or gardens
  • use public transport or taxis
  • let anyone who does not live with you into your home unless they are providing essential care or medical help or in the case of an emergency (this may include emergency repairs). You should tell anyone entering your property that you are isolating. If you need to have face to face contact, it is important you maintain as much physical distancing as you can and wear a mask

Exercise and fresh air

To help support your wellbeing whilst you wait for your negative test result, you may leave isolation for no more than 2 hours each day for the purpose of outdoor exercise and fresh air. This can be in an outdoor public space such as a beach, a park, outdoor lanes. If your home has a communal garden shared with other households, you can use this providing you are able to maintain as much distance as possible and at least 2 metres from other residents.

To protect others, you must stay outdoors and should not go anywhere that is crowded including shopping areas or any other places where people congregate. Avoid busy times of the day and do not meet up with anyone from outside your household.

When going outside you must:

  • make sure your hands are thoroughly washed and sanitised and avoid touching your face
  • if you live in a block of flats or other accommodation where you share communal areas with other residents avoid touching communal door handles and surfaces, and keep windows open for ventilation
  • remain outside (marquees, or any form of enclosed or semi-enclosed structure are not considered as outside)
  • stay a minimum of 2 metres or more from all other people you may come into passing contact with who are not members of your household 
  • wear a mask when contact with other people cannot be avoided, for example in communal spaces, car parks, lifts (try to use the stairs if you can) and if you have symptoms
  • always try to avoid being out during busy times
  • always try to walk to your preferred outdoor location or drive yourself with no-one else in the vehicle (if you feel well enough to drive)
  • if you need to use a car with other people you should only ever travel with another household member. You should sit in the rear, all windows must be kept open and everyone in the car is advised to wear a mask as you are in a confined space. All touch points in the car should be sanitised after your journey home
  • if walking your dog, keep it on a lead to avoid approaching other people and increasing interaction with other people
  • if you are isolating in hotel accommodation, arrange with them to provide you with safe entry and exit points

To keep yourself safe, take your mobile phone with you in case you become unwell. Take a spare mask, hand sanitiser (70%+ alcohol content), sanitiser wipes and a plastic bag to dispose of the wipes once you have safely wiped down any touch points like benches, or communal door handles.

During this 2 hour period you must not:

  • use buses or taxis
  • enter any indoor premises
  • purchase any items, including food and drink, even at takeaway or outside venues, take food and drink with you
  • spectate sporting or any other events
  • travel to another country

Direct contacts without symptoms

If you are notified that you are a direct contact of a positive case, you are not required to isolate unless you have symptoms, but you must think very carefully about the activities you undertake and the places you visit for the next 10 days, even if you receive a negative test result. 

You should:

  • arrange to work from home where possible
  • not attend work until you receive a negative result
  • limit social contact and do not see multiple circles of friends or family
  • avoid spending time in crowded or busy places
  • wear a mask in indoor areas, regularly wash your hands and maintain physical distancing where possible

To protect vulnerable people and critical care staff you should not:

  • visit patients in hospitals
  • visit care homes
  • attend a medical appointment, GP practice or dental surgery until you have received a negative test, unless your appointment is essential and cannot held over the phone. Tell staff if you have been named a direct contact in the previous 10 days, even if you have tested negative, so they can take measures to protect 

Health service providers will usually make exemptions if:

  • visiting people who are seriously illness or in end of life care
  • for partners attending antenatal appointments, childbirth
  • for assigned chaperones supporting vulnerable patients with appointments

Living with someone who is positive with COVID-19

If a member of your household has COVID-19 you are not required to isolate, unless you develop symptoms, but you must act responsibly and minimise contact with others until you have received a negative test result.

This is very important because of the high rates of transmissions between household members.

Where possible it is strongly recommended that positive individuals isolate separately from others in the house.  Isolating in a separate part of the accommodation means:

  • be staying in a separate room to other members of the household at all times including sleeping in a different room
  • not sharing bathrooms or kitchen space at the same time. Use a rota, clean touch points between uses and ensure there is good ventilation
  • not having contact with any visitors to the house including, for example, cleaners, workman or child minders

Leaving the island as a direct contact

If you are a direct contact you should aim to have a negative test before travelling off island. You should ensure you understand the testing and Covid Status Certification requirements of your destination.

If you have COVID-19 you cannot travel off island until 10 days after your positive test.

If you still have symptoms of COVID-19 aside from a persistent cough and loss of smell or taste, which are common symptoms that tend to carry on for longer after the infectious period has passed, you must continue to stay in isolation until you have been symptom-free for 48 hours.

More information about travelling to Jersey

Previously positive cases of COVID-19

If you have had a positive PCR test in the previous 90 days, have completed your isolation period and are symptom free, you will not be required to isolate or be tested if identified as a Direct Contact.

Lateral flow testing for all direct contacts

Who can get lateral flow tests

Lateral flow test kits are available for all direct contacts of positive cases.

When you go to your PCR test, you will be given a pack of tests to take home. You'll be given enough tests for 10 days after you've been identified as a direct contact.

Upload your lateral flow test result

Step by step

Taking a lateral flow test involves taking a sample from the nostrils using a swab.

Prepare your test

  1. First, wash your hands and blow your nose
  2. Wash your hands again or use hand sanitiser
  3. Place the extraction tube in a small cup to keep it upright
  4. Unscrew the small top cap of the extraction buffer pot. Do not unscrew the bigger lid as you will not be able to use it as a dropper
  5. Place 6 drops only of the extraction buffer into the extraction tube. Avoid touching the extraction tube with the extraction buffer. Reseal the extraction buffer for future use

Take your test

  1. Identify the soft fabric trip of the swab wrapper, open and remove the swab. Do not touch the soft fabric tip
  2. Put the soft fabric tip gently into once nostril, about 1 inch up. You may feel some resistance. Roll the swab 10 times slowly along the inside of the nostril. Remove the swab and repeat 10 times in the other nostril with the same swab tip
  3. Put the soft fabric tip into the bottom of the extraction tube. Press the swab tip against the edge of the tube while gently squeezing the extraction tube to keep it secure. Rotate the swab around the tube for 10 seconds to squeeze as much fluid out as possible from the swab tip
  4. Remove the swab from the tube while squeezing the tube to remove as much fluid as possible from the swab tip. Place the swab back into the wrapper and dispose in general rubbish
  5. Press the nozzle cap tightly onto the extraction tube to avoid any leaks
  6. Turn the extraction tube upside down and lightly squeeze two drops onto the specimen well, into the hole marked with an S
  7. Place the specimen well onto a flat surface and make a note of the time
  8. After 20 to 30 minutes, read your results and throw the specimen well away. Results after this time will be invalid

Print version of step by step guide

Step by step guide Portuguese

Step by step guide Polish

Uploading your results

To upload your test result, you'll need:

  • your unique case reference number (this is a 6 character code send to your email or by text message to your phone)
  • the cartridge number of your lateral flow test

Upload your lateral flow test result

Test results

​Result
Image of test
What you need to do
​Negative
​One line next to C shows the test is negative
Covid lateral flow negative test result
A negative result means that active coronavirus infection was not detected, at the time of the test. However, this does not guarantee that you do not have coronavirus.
Continue to follow guidance, including regular hand washing, distancing and wearing a mask.

​Positive
​Two lines, one next to C and one next to T, even faint lines, shows the test is positive
Covid lateral flow positive test result

You should book a PCR test online and remain in isolation until a negative result is received.

​Void
​No lines, or one line next to T, means the test is void
Covid lateral flow void test result
You will need to re-take with a fresh test kit.

Isolating with symptoms

If you have one or more symptoms of COVID-19 you must:

  • isolate immediately, and away from other members of your household if this is possible
  • book a PCR test using the online form or call the helpline

Whilst you wait for your test and result you should not leave your home or accommodation except in an emergency or to receive essential medical care. You must not:

  • go out to buy anything, including food or other essentials
  • go to work or school
  • visit any indoor places such as pubs and restaurants or other people's homes or gardens
  • use public transport or taxis
  • let anyone who does not live with you into your home unless they are providing essential care or medical help or in the case of an emergency (this may include emergency repairs). You should tell anyone entering your property that you are isolating. If you need to have face to face contact, it is important you maintain as much physical distancing as you can and wear a mask

Exercise and fresh air

To help support your wellbeing you may leave isolation for no more than 2 hours each day for the purpose of outdoor exercise and fresh air. This can be in an outdoor public space such as a beach, a park, outdoor lanes. If your home has a communal garden shared with other households, you can use this providing you are able to maintain as much distance as possible and at least 2 metres from other residents.

To protect others, you must stay outdoors and should not go anywhere that is crowded including shopping areas or any other places where people congregate. Avoid busy times of the day and do not meet up with anyone from outside your household.

Anyone under the age of 16 should be accompanied by a responsible adult from within the household. Where possible, the same adult should accompany the child / young person at any subsequent time for exercise and fresh air.

When going outside you must:

  • make sure your hands are thoroughly washed and sanitised and avoid touching your face
  • if you live in a block of flats or other accommodation, where you share communal areas with other residents, avoid touching communal door handles and surfaces, and keep windows open for ventilation
  • remain outside (marquees, or any form of enclosed or semi-enclosed structure are not considered as outside)
  • stay a minimum of 2 metres or more from all other people you may come into passing contact with who are not members of your household 
  • wear a mask when contact with other people cannot be avoided, for example in communal spaces, car parks, lifts (try to use the stairs if you can) and if you have symptoms
  • always try to avoid being out during busy times
  • always try to walk to your preferred outdoor location or drive yourself with no-one else in the vehicle (please remember, you may not feel well enough to drive)
  • if you need to use a car with other people you should only ever travel with another household member – you should sit in the rear, all windows must be kept open and everyone in the car is advised to wear a mask as you are in a confined space. All touch points in the car should be sanitised after your journey home
  • if walking your dog, keep it on a lead to avoid approaching other people and increasing interaction with other people
  • if you are isolating in hotel accommodation, arrange with them to provide you with safe entry and exit points

To keep yourself safe, take your mobile phone with you in case you become unwell. Take a spare mask, hand sanitiser (70%+ alcohol content), sanitiser wipes and a plastic bag to dispose of the wipes once you have safely wiped down any touch points like benches, or communal door handles.

During this 2 hour period you must not:

  • use buses or taxis
  • enter any indoor premises
  • purchase any items, including food and drink, even at takeaway or outside venues, take food and drink with you
  • spectate sporting or any other events
  • travel to another country

Reduce the risk in your household

It is strongly recommended that you isolate separately from others in your household to reduce the spread of COVID-19. Isolating in a separate part of the house means:

  • be staying in a separate room to other members of the household at all times including sleeping in a different room
  • not sharing bathrooms or kitchen space at the same time. Use a rota, clean touch points between uses and ensure there is good ventilation
  • not having contact with any visitors to the house including, for example, cleaners, workman or child minders

If another member of your household develops symptoms of COVID-19, they must immediately isolate and call the helpline. The Covid Safe team will contact you to arrange testing.

If other members of your household do not have symptoms they are not required, by law, to self-isolate in the house with you but it is recommended where possible.

Regardless of whether or not you are able to isolate in a separate part of the household you can help reduce the spread of COVID-19 by:

  • improving ventilation; open windows and doors to allow fresh air in
  • wearing a mask and keeping your distance
  • washing your hands regularly for 20 seconds each time, using soap and water
  • cleaning shared facilities after use  including bathrooms and kitchens. Wait 20 minutes before cleaning to allow airborne virus to settle
  • regularly clean all touch points and surfaces in your home (door handles, light switches, tables and counters, remote controls, kettle and fridge handles, all bathroom areas)
  • read the label on cleaning products to ensure you are  using them correctly (some require you to spray and leave for 20 minutes to be effective)
  • check your cleaning products can kill coronavirus. Look at the product details - the virucide EN number should be 14476
  • spend as much time as possible in separate rooms and reduce movement between different rooms
  • wash cutlery, plates and dishes in hot soapy water using washing up detergent and drying thoroughly with a clean tea towel, or if available use a dishwasher
  • use separate towels from the other people in your house, both after bathing or showering and for hand-hygiene purposes

Medical help and routine appointments

If it is an emergency and you need to call an ambulance, dial 999 and inform the operator that you are in isolation. 

All routine and non-essential medical and dental appointments should be cancelled whilst you are isolating. Telephone and video calls with GPs can take place during this time. If you are concerned or have been asked to attend in person within the period you are isolating, discuss this with your medical contact first.




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