About Digital Telecare
Telecare is an emergency alarm and remote monitoring system to help people live safely and independently at home for longer. It can reduce the need for institutional care.
The service uses a range of electronic devices, including:
- in-home alarms
- sensors, including fall detection smart plugs
- wearable outdoor GPS alarms
If you press your alarm or it’s triggered by one of the sensors, a team of Care Navigators is available 24/7 to make sure you have immediate support. They’ll quickly assess the situation and contact you. If you’re not able to talk to them, they’ll contact your nominated keyholders or if necessary, the emergency services.
All in-home alarms come with a backup battery. They’ll work for up to 24 hours if there’s a power cut.
The devices can also be used to report on daily activities.
Jersey Telecare service is delivered in partnership with Airtel-Vodafone.
Who can benefit from Telecare
Telecare can benefit people with various care needs, including if you:
- are vulnerable
- are elderly
- have physical or learning disabilities
- have long-term conditions or complex needs
It can also reassure your friends and family that you can access help 24/7.
Jersey Telecare service starts at £21 per month, plus GST. If you receive Income Support, you can access Telecare for free.
If you have no keyholder you should install a key safe. You can install your own key safe. If you need a key safe as part of your Telecare installation, it’ll cost an extra £50.
If you lose your alarm pendant you can get a replacement for free.
Applying for Telecare
To request Telecare call the Care Navigation team on +44 (0) 1534 448888 or email Telecare@health.gov.je.
You can decide on your Telecare package based on your specific needs. Options include:
- alarm pendants worn on your body that allows you to speak directly to a Care Navigator
- Braille on buttons to support you if you’re visually impaired
- smart plugs
- door, window and fall detection sensors
- GPS location tracking
You’ll need to provide details for 2 keyholders. You should have at least 2 keyholders or have a key safe to give access to your home if you need help.
We’ll arrange for a technician to visit your home and install the devices. They’ll show you how the system works.
You’ll see a Home Hub plugged into a power socket and non-intrusive sensors located around your home. You’ll also have an alarm pendant to wear on your wrist or around your neck.
You’ll be able to give permission to your friends or family to monitor your activities on their smartphone or computer. There are no cameras on the devices so they cannot see what you’re doing.
You can cancel Telecare anytime. If you do, you’ll need to return the equipment.
For more information or to arrange a demo, call the Care Navigation team on +44 (0) 1534 448888 or email Telecare@health.gov.je.