Patient and visitor advice and support (PALS)

​​​Who to contact in an emergency

If you have a medical emergency, call 999 or go to the Emergency Department.

If you're in a mental health crisis, call +44 (0) 1534 445290. We’re open 24 hours a day, 7 days a week.

If you’re worried about your health but it’s not an emergency, contact your GP.

Patient Advice and Liaison Service (PALS)

PALS can give you confidential advice, support and information on health-related services or care.

We provide a point of contact for patients, their families and their carers.

We can :

• answer any questions you have about Health and Care Jersey
  
• listen to your concerns about your care 
• put you in contact with the right services, teams or organisations
  
• listen to your suggestions on how we can improve our services and signpost you to the feedback team 

We don’t:

• offer counselling, diagnosis or any detailed medical information. However, we can give you information on the service y​ou need to contact
• give you information about any appointments you have. If you have a question about an appointment:
• call the number at the top of your appointm​ent letter
• ​email HSSappointments@gov.je
• search for the service in our contacts A to Z
• collect feedback

Contacting PALS

When you contact us provide your:

• name
• date of birth or Unique Record Number (URN) which can be found on the top of your appointment letter 
• phone number

If you contact us on behalf of a relative, friend or a person in your care, we’ll need their consent to support you with your request.

You can contact us Monday to Friday 8am to 4pm:

• by phone on +44 (0) 01534 443515
• by email at PALS@health.gov.je
• by post
• in person

Jersey General Hospital
(The Parade entrance)
The Parade
St Helier
JE1 3QS

You can also leave your correspondence outside our office or in the our post-box in the General Hospital Outpatients Department.

If you're considering making a complaint but need help

Many issues can be resolved by speaking directly to the staff members where you receive care or access a service.

If you can’t resolve an issue you can speak with a PALS member. We understand the complaints process and can give you guidance and support. We can try to help you resolve issues informally before you need to make a complaint.

We can be particularly helpful if your issue is urgent and you need action immediately. For example, if there’s a problem with the treatment or care you receive while in hospital.

If you take the above steps and still need to raise a concern or make a complaint you can do this by giving feedback on health services and care.

Compliments, concerns and complaints

PALS is not a feedback service.

If you have compliments, concerns or complaints you can give feedback on health services and care​.