30 July 2013
Due to an administrative error, a number of Social Security Department customers have received duplicate benefit cheques dated 25 July 2013.
If you are a customer who has received a duplicate cheque, you should cash one of the cheques as normal and return the second to Social Security.
You can return the cheque:
- to any Island Post Office at the same time as cashing your cheque
- in person at the Social Security Department
- by post
In the coming week, Social Security will contact those customers who have not been in touch to recover all duplicate cheques. Many of the customers who have received the two identical cheques have already contacted the department.
"Our first priority is to our customers and to make sure that they are not disadvantaged and are able to access the benefits they need. Anyone with queries is urged to contact the department as soon as possible. The Post Office have also been extremely supportive in helping to advise people what action they should take," said Social Security's director of contributory benefit and enforcement, Jonathan Williams.
The Social Security Department apologises to its customers for the error and any inconvenience caused and would like to reassure the public that all duplicated payments will be recovered.
An internal investigation will take place to identify the reason for the error.