14 March 2016
The Chief Ministers of Jersey and Guernsey, together with the islands’ Commerce & Employment and Economic Development Ministers, Deputy Kevin Stewart and Senator Lyndon Farnham, and senior management of Condor Ferries Limited met in Guernsey on Friday.
At the meeting the Condor Ferries team presented the Ministers with a detailed remediation plan to improve the service and reliability of their service to the islands.
Areas covered by the remediation plan included:
- improved customer services – faster action when issues arise, a more flexible approach to resolving delays and additional ways for customers to make direct contact with Condor
- enhanced risk planning - to ensure potential technical faults are identified early and can be dealt with before disrupting services
- greater resilience at times of high demand - ensuring that if there are technical faults then delays or disruptions are kept to a minimum
Condor Ferries will be providing more detail on their remediation plan later this month.
The plan will run in conjunction with the detailed review of ferry services to the islands, the Comprehensive Service Review, which is now underway.
Jersey’s Chief Minister Senator Ian Gorst said "Friday’s meeting was crucial for both Jersey and Guernsey to understand Condor's proposals to resolve the current problems and to provide reliable car, passenger and freight ferry services for the Channel Islands.
"It was agreed that Ministers will continue to meet Condor once a month to receive detailed updates and to monitor progress."