02 December 2020
Following an independent assessment in October 2020, the Law Officers’ Department has been awarded Lexcel accreditation for ‘excellence in practice management and client care’ for the second year running.
Lexcel assessor, Tracy Thompson, concluded in her report that, “the department’s approach to client care is excellent. Files are very well managed and the Directors should be proud that employees recognise that their colleagues often go over and above the expected standard of care when dealing with client departments.”
Mrs Thompson highlighted twelve areas of good practice in her report and five suggestions for best practice. Commenting on the Department’s response to the Covid-19 pandemic, Mrs Thompson said: “the organisation has adapted extremely well to the current Coronavirus crisis and has executed their business continuity plan very well.”
Mrs Thompson singled out ‘people management’ as an area with a particularly high number of areas of good practice, commenting that she found “the Department being led exceptionally well” and that she “was pleased to hear during the course of the interviews of the supportive team spirit within the Department and of there being a truly supportive team culture.” Mrs Thompson reported that she “was pleased to hear from employees who recently joined the Department about the robust interview process” and concluded from her interviews that “the Department demonstrates an inspiring approach to promoting learning and self-development.”
Attorney General, Mark Temple QC said: “I am very grateful to each member of the Department’s staff for their hard work and dedication to client service which has been evidenced in this report. Achieving Lexcel accreditation for the second year is a tremendous accolade and demonstrates that the Law Officers’ Department is operating to the highest standards as determined by an external, independent assessor."