17 August 2021
Health and Community Services have published their Quality and Performance Report for June 2021. It shows a range of performance indicators which are used to monitor the department’s delivery of safe and effective services.
The Minister for Health and Social Services, Deputy Richard Renouf, said: “This report will become a regular item on the agenda of each Board, whose remit includes seeking assurance about the standards and the performance of services provided by Health and Community Services (HCS).
“I said at the first meeting of this Board that our role was to hold the department to account for its ambition to create a healthy island with safe, high quality, affordable care, that is accessible when and where our service users need it.
“The intention is that the Board will provide visible leadership to inform and create a greater understanding of the services provided by HCS, as well as an understanding of what we are striving to achieve and the risks we face.
“With this report, we are taking a significant step forward. For the first time in Jersey, Islanders can see how we monitor quality and performance across HCS, where the stresses and strains are, and how we plan to overcome difficulties and improve performance.
“This demonstrates a culture change in HCS since I came into office. The organisation is now collecting much more data to measure the quality and responsiveness of our services, and to provide information to everyone using those services.
“HCS is large, complex organisation with a very wide scope of services, so at any one time, like any large organisation, parts of it will come under pressure and will struggle to maintain the high standards used to monitor quality and performance. Some indicators will show as amber or red. That need not create alarm but shows that we openly and transparently highlight the pressures faced by those services.
“Pressures might be due to internal or external factors, and this report allows the Board to investigate the reasons for those pressures, and understand what steps are being taken to manage and reduce them.”