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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Government to introduce Public Services Ombudsperson

19 October 2022

The Government of Jersey has published proposals to establish an independent Public Services Ombudsperson to help resolve complaints about public services in Jersey in a timely and transparent manner. 

Part of the Council of Minister’s 100 Day Actions, Chief Minister, Deputy Kristina Moore, has now submitted instructions for new legislation to be drafted. 

The Law would create a Jersey Public Services Ombudsperson (JPSO) to resolve complaints about administrative actions, decisions or omissions, or failures to act, which have resulted in alleged injustice or hardship, by specified bodies in Jersey. 

Chief Minister, Deputy Kristina Moore, said: “In establishing the Jersey Public Services Ombudsperson we will be driving a higher standard of administration by our public services. It will provide people with the chance to seek redress if our public services have let them down. 

“The JPSO’s principal function will be the investigation of individual complaints by members of the public, whilst maintaining an ability to conduct investigations in certain circumstances whether a complaint has been made or not. 

“It will also undertake joint investigations with other bodies where appropriate, bringing forward model complaints-handling procedures for public services and will oversee the application of the model procedures it draws up. 

“The JPSO will be independent of Government and will have a particular focus on transparency in all its dealings.” 

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