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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Service Performance Measures

Service Performance Dashboard

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Source: Service Performance measures

Service Performance Measures - latest published

Red, amber, green status

A red, amber or green (RAG) indicator shows the status of each measure to date. Notes are provided where necessary to provide context and a clear definition of the measure is displayed.


​The indicator is on or exceeding target

The indicator is at or within 5% of the target​

The indicator is not within 5% of the target​

What are Service Performance Measures

The Service Performance Measures (SPMs) score the government on its current short-term performance. They provide a broad overview of the delivery of key services by government departments.

The service performance measures are defined in the government’s Delivery Plans. Service performance measures are reported on quarterly where data is available quarterly. Customer satisfaction information is also included. Service Performance Measures form half of the Jersey Performance Framework. The other half of the Jersey Performance Framework are the Island Outcome Indicators (IOIs). These are longer-term indicators showing how Jersey is progressing towards its Sustainable Wellbeing goals.

Health and Community Services (HCS) already publish a large amount of performance data in their regular Quality and Performance Reports (QPRs).

Quarterly updates

The quarterly update of the Service Performance Measures will be published on the following dates.

The planned publication date for Q3 was changed on 9 August 203, to be 3 weeks later than the original planned publication date of 25 October 2023 on 15 November. This was to make sure sufficient time for quality assurance processes to be carried out. The date was moved back a further week to 23 November to fit in with the Executive Leadership Team (ELT) meeting schedule.

Reporting period Publication date
Quarter 110 May 2023
Quarter 226 July 2023
Quarter 323 November 2023
Quarter 4
15 February 2024

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