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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Companies signed up to the debt collectors' code of conduct

​​About the debt collector's code of conduct

​Any business who subscribes to this code should follow these standards as a minimum. 

In general terms, businesses should:

  • treat debtors fairly
  • be transparent in their dealings with debtors
  • exercise forbearance and consideration
  • act proportionately when seeking to recover debts
  • establish and implement clear, effective and appropriate policies and procedures for engaging with debt​ors and other relevant parties, including having appropriate mechanisms for responding to reasonably queried and disputed debt and complaints

Subscribers are required to re-affirm to this code every 24 months and must display a certificate of compliance with this code on their premises.

Who has subscribed to the code

The subscribers shown below are committed to the code, its requirements and its values, and ensure that they apply it in their day-to-day activities:

  • Atlantic Security Services Limited     
  • Cashback Limited
  • Close Finance CI Limited
  • Skyfall Collections​

​​Complaints against a subscriber to the code​

If you have a complaint, you should contact the subscriber directly. 

They should tell you about their complaint procedures and deal with you in a fair, swift and constructive way.

Complaints relating to non-compliance with the code​

Trading Standards will investigate complaints relating to this code.

Getting a copy of the code

You can download a ​copy here or printed copies are available from:

  • any subscriber to the code
  • Trading Standards Service, PO Box 228, JE4 9SS 
  • Citizens Advice Bureau, St Paul's Gate, New Street, St Helier

 Download the code of conduct for debt collection (size 412kb)

How to subscribe to the code

Contact the Trading Standards Service for more details.

Trading Standards Service
PO Box 228

Tel: +44 (0) 1534 448160

Email Trading Standards

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