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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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GST visits and inspections

​Why GST officers visit your business

GST officers can visit your business to inspect your GST records (called compliance checks) and make sure your paying or reclaiming the right amount of GST.

A visit by GST officers is a good opportunity to ask questions and clear up any issues you do not fully understand.

To arrange a visit, a GST officer will either phone or write to you. They will request a visit during normal working hours.

How often checks take place

How often you get a visit depends on the type of business you run.

We'll visit you often if you:

  • make regular refund claims
  • don't comply with the GST rules
  • make inaccurate GST returns

Help with completing your GST return.

Where the visit takes place

Visits will normally take place at your main place of business, where the day-to-day activities of your business are carried out.

If your records are kept somewhere else, like your accountant's office, you can ask that the meeting takes place there instead. However, our officers may still wish to visit your main business premises to check that your taxable activities are accurately reflected in your business accounts.

Before the visit

Before a visit takes place, you should ensure that you have all necessary records and documents available for inspection. You should also be prepared to provide the officers with any supplementary information that they ask for.

The visit itself may take a few hours or a few days to complete, depending on the complexity of your business and how well your accounting records have been kept. The officers will not interrupt your normal business activities more than is absolutely necessary.

Ensure that you, and anyone else who is involved in the day-to-day running of your business and the keeping of your records, is available at the time of our visit. If your records are computerised you will need to have someone available who can explain the operation of your computer system and the way it processes and stores data.

During the visit

Our officers carry an official ID card, which they will show you.

Our officers will:

  • talk to you about your business and how it operates
  • examine your accounts, records and GST business transactions
  • understand how you account for cash purchases and stocks
  • inspect your business premises to ensure that all taxable activities are accurately reflected in your business accounts
  • discuss GST issues relating to your business

After the initial discussions with our officers, they may not need your assistance until the end of the visit (when they share their findings with you). You will, however, need to be available in case they want to ask further questions.

At the end of the visit

At the end of the visit the officers will share their findings with you. You should take time to carefully review any areas of concern pointed out by them.

If the officers have concluded that your tax declarations are incorrect you may be issued with an assessment for the payment of any outstanding amount.

They will explain how this amount has been calculated.

How to appeal

If you don't agree with our officers’ findings or assessment, you should write to the Comptroller of Revenue, clearly setting out which areas you disagree with. You must specify, in detail, the grounds of your objection and you should include any information which you feel may not have been properly taken into account during the visit but which supports your position.

If you are dissatisfied with the response from the comptroller you may appeal, under Part Six of the Income Tax (Jersey) Law 1961, to the Commissioners of Appeal, who will hear and decide any matter in dispute between the comptroller and yourself.

For more information on the appeals process, see Appealing a GST decision.

Officers' authority to enter and inspect premises

The GST law gives authority to our officers to enter and inspect your premises, and take samples, extracts, information and copies of your records.

If you are asked for information that you do not have available at the time of the visit, the officers will give you a reasonable period of time to produce it.

In extreme cases, our officers have the authority to seize and secure records, computers and goods, using reasonable force as necessary. This will only occur if there are reasonable grounds to believe that an offence or serious non-compliance has occurred, or is about to occur, and GST revenue is at risk. They may be accompanied by a police officer in these circumstances.

If you fail to cooperate with, or obstruct, a GST officer in the execution of their duty, or you fail to comply with a lawful requirement of a GST officer, you will be committing an offence and will be liable to a fine and six months' imprisonment.

If you provide false or misleading information to a GST officer, you will be committing an offence and will be liable to a fine and five years’ imprisonment.

If you want to know more, see the following provisions of the GST law:

  • Schedule 8 gives details of powers of entry and search of premises and persons, and the execution of warrants
  • Part 17 covers offences relating to dealings with the comptroller and tax officers
  • Schedule 7 states that the powers and functions of customs and postal officers under the Customs and Excise (Jersey) Law 1999 shall apply in respect of GST on the importation of goods in the same way as they would in respect of customs duty

Goods and Services Tax (Jersey) Law 2007 on Jersey Law website

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