Septic tank services

​Request to have your septic tank emptied

Complete the online form below to get your septic tank emptied.

​We usually empty your tank within 5 working days. You can also request to have a regular service.

You’ll need your PDR number to complete the form. This can be found on the tanker service docket.

You must keep your tank in good condition and properly maintained. You must also make sure there is clear access for servicing. We can’t service your tank if it’s poorly maintained or inaccessible.

We don’t accept requests to partially empty tanks.

Request to have your septic tanker serviced

If you’re having difficulties using our online services, you can call the Tanker Office on +44 (0) 1534 448524.​

​Emergencies

If you need urgent help during out of hours call +44 (0) 1534 445509. We have different service charges for emergencies.

Sludge removal service

Over a long period your septic tank may accumulate a significant amount of sludge at the bottom.

Your septic tank should be disturbed as little as possible but the occasional removal of this sludge is desirable.

We offer a maximum of 1 free desludge in any 12 months for properties unable to connect to a sewer. Additional loads will be charged as a normal load as per charges below.

Charges

Our tank emptying charges depends on the number of loads we remove. 1​ load equals 750 gallons.​

We review our charges every year.

Septic tank and soakaway systems

Concessionary rates only apply for septic tank or soakaway arrangements if your property has serious drainage problems that can't be fixed.

You’ll need to show that:

• your system has failed despite adequate maintenance being carried out, such as:
  
• de-sludging of the septic tank
  
• digging out the soakaway
  
• more improvements can't be carried out
  
• a new system can't be installed
  

​If a new system can't work because of your site conditions, you must prove this through porosity testing, undertaken by an approved private drainage contractor.

Properties that could connect to a sewer

This charge applies if your property is able to connect to an adjacent sewer. Unless this can only be achieved by pumping.

Tight tanks

Your property would have been installed with a tight tank if it was a new built or was developed after 1990 and was not able to connect to the main sewer.​​

Emergency call charges

If you need assistance during out of hours the following charges apply.