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gov.je

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Compliments, complaints, comments and suggestions

The Government of Jersey is committed to providing an excellent service to all our customers. We welcome all types of feedback to help us:

identify issues, resolve them and improve future service
recognise the hard work of government staff in serving the people of Jersey

Send us your feedback

You can use our form to give us any compliments, complaints, comments or suggestions about any Government of Jersey department, service or policy.

Other ways to give us feedback

in person
by calling +44 (0) 1534 444444
by email feedback@gov.je
in writing to PO Box 55, JE4 8PE
complete a survey about the service you received from Customer and Local Services

Complaints process

All complaints will be:

listened to and logged
assessed and investigated
responded to with options for resolution
dealt with as quickly as possible
handled confidentially with no detriment to people giving feedback
handled in accordance with the customer feedback policy

Please note that no charge is made for the consideration of complaints.

Customer feedback policy

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