Compliments, complaints, comments and suggestions

​The Government of Jersey is committed to providing an excellent service to all our customers. We welcome all types of feedback to help us:

• identify issues, resolve them and improve future service
• recognise the hard work of government staff in serving the people of Jersey

Send us your feedback

You can use our form to give us any compliments, complaints, comments or suggestions about any Government of Jersey department, service or policy.

Send feedback

Other ways to give us feedback

• in person
• by calling +44 (0) 1534 444444
• by email feedback@gov.je
• in writing to PO Box 55, JE4 8PE
• complete a survey about the service you received from Customer and Local Services
  

Complaints process

All complaints will be:

• listened to and logged
• assessed and investigated
• responded to with options for resolution
• dealt with as quickly as possible
• handled confidentially with no detriment to people giving feedback
• handled in accordance with the customer feedback policy

Please note that no charge is made for the consideration of complaints.

Customer feedback policy