Feedback, complaints and ask a question to the Government of Jersey

​The Government of Jersey is committed to providing an excellent service to all our customers. We welcome all types of feedback to help us:

• identify issues, resolve them and improve future service
• recognise the hard work of government staff in serving the people of Jersey

Send us your feedback

You can use our form to give us feedback, make a complaint or ask a question about any Government of Jersey department, service or policy.

Send feedback

Other ways to give us feedback

You can also give feedback, make a complaint or ask a question:

• in person
• by calling +44 (0) 1534 444444
• emailing Customer and Local Services
• by completing a feedback postcard available at Customer and Local Services
• writing to Customer and Local Services, PO Box 55, La Motte Street, St Helier, JE4 8PE

If you prefer to phone or you want to write to a specific department you can find the contact information under each department homepage.

Complaints process

All complaints will be:

• listened to and logged
• assessed and investigated
• responded to with options for resolution
• dealt with as quickly as possible
• handled confidentially with no detriment to people giving feedback

Customer feedback policy

Customer feedback policy with effect from Monday 30 September 2019.

Customer feedback policy