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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Patient and visitor advice, support and feedback

​Patient Advisory Liaison Services (PALS)

PALS will give you confidential and practical advice, support and information on service or care related matters in Health and Community Services. 

We can help you with:

  • any questions or concerns you may have
  • signposting you to other organisations
  • keeping in touch with family and friends during this challenging time whilst visiting is restricted

We are non-clinical so unable to offer counselling, diagnosis or any detailed medical information. However, we can put you in contact with the right services.

Available: Monday to Friday, 8am to 4pm
Call: +44 (0) 1534 443515

Keeping you connected

We realise that this will be very difficult for patients and their friends and loved-ones alike. Visitor restrictions are under constant review and we are keen to remove them as soon as we can.

In the meantime, our PALS service has prioritised keeping patients in touch with their loved ones from the comfort of home or Hospital bed through the use of technology. We also provide a drop-off service for patients' belongings.

Video calls

We can provide access to, and support in, the use of Hospital mobile tablets or handheld communication devices.

Share a message

Another way we can help to bring you closer is to enable you to share a message and a photo with your loved ones. Simply send an email with your message and photo to All messages will be printed and taken to the ward. Photos are also printed and put at the patient's bedside, where possible.

HCS Spiritual Care Service

Our team is here to support you whatever your background or belief. Your need may be faith specific, or you may simply need someone who has time to listen and help you understand and make sense of what is happening to you.

If you have a prayer request, ask a staff member and they can then pass on the request to the chaplain. You can also make your request by phone. Leave a message and someone will get back to you. 

If you need a prayer item such as a cross, bible and meditations these are available in the chapel and prayer room at the general hospital, or we can send them to the ward.

Telephone conversations and prayers are also available with chaplains by switchboard.

Available: Monday to Sunday

Call: +44 (0) 1534 442000 (switchboard to request a chaplain)

Or +44 (0) 1534 442377 (leave a message and we will return your call)

More information on the Hospital chaplaincy

Tell us about your experience

The MyExperience survey is about giving you the opportunity to provide quick feedback on your care and treatment experience.

You can tell us what is going well and what can be improved so that we can take your views into account.

The MyExperience survey will only take a few minutes to complete and is anonymous.

We value your feedback

If you would like to provide formal feedback, or raise a concern, there are several options available to you.

  1. We recommend speaking to a nurse in charge or a senior member of staff first. They may be able to resolve your concerns quickly
  2. If you would prefer to speak to somebody not connected to the department, contact our Patient Experience Team who can support you in raising concerns or making a complaint

You can do this by:

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