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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Planning and building application support available at CLS

30 May 2023

A Planning and building services desk will open at Customer and Local Services (CLS) on La Motte Street for Islanders seeking support with planning applications and associated enquiries.

An officer from Development and Land (Planning Applications, Building Standards) will be available between 10am and 2pm, Monday to Friday, from 1 June.

This follows a recommendation in the recent ‘Review of Planning for the Government of Jersey’The Minister for the Environment, Deputy Jonathan Renouf, published his response to the review at the same time, accepting all the recommendations in full and agreed to reintroduce a duty officer at CLS.

Islanders will be able to drop in to ask questions and receive guidance on how to submit an application. This does not replace the written pre-application advice service. More information on pre-application advice can be found here.

The review, which was led by former Chief Planner to the Scottish Government, Jim MacKinnon CBE, was commissioned by Deputy Renouf earlier this year in an aim to improve planning services and make significant improvements to customer service.

Minister for the Environment, Deputy Jonathan Renouf, said: “Just two weeks ago I committed to accepting the Review of Planning Report’s recommendations in full. It was important to respond to the recommendations quickly and I’m pleased that Islanders will now be able to speak to an officer in CLS for help with their planning applications.

“It is incredibly important for planning services to have a presence that is accessible, and this step is part of a series of actions that we will be introducing over the next few months to improve our customer service. The aim is to ensure we deliver a real change and the best service we possibly can.” 

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