Telephone service for pre-application planning advice
Duty planner service is available at Customer and Local Services (CLS) 10am to 2pm Monday to Friday, excluding bank holidays.
Call CLS on 01534 444444 and ask to be transferred to the Duty Planner.
Advice is provided by a duty planning officer. It’s a first point of contact for householders or other individuals undertaking smaller scale changes or developments, such as:
- house extensions and loft conversions
- conservatories, garages, sheds
- windows and doors
- fences and decking
- parking and driveways
- removal of boundary walls and structures
- advertisement and signage
- solar panels and wind turbines
Written pre-application planning advice
If you want pre-application planning advice in writing, complete our pre-application form and post it or email email@example.com. The form details the minimum level of information we need to give your advice.
Submit a pre-application form
You should include the following information:
- site and location maps showing existing buildings and features
- information on existing and proposed uses, floor spaces and occupation
- photographs of the proposed site, any existing buildings and the surrounding area
- sketch drawings showing elevations, floor plans, access, parking arrangements, architectural treatment and materials
After sending in your form, we’ll appoint a case officer to review your pre-application form. If you’d like to meet with the case officer, we’ll arrange a meeting to discuss the scheme before providing our written advice.
We aim to provide written advice or contact you to discuss your proposals within six weeks of submission. Our advice will tell you if you need to do any of the following before submitting a planning application:
- supply additional information
- change your proposals
- consult other groups or organisations
Pre-application planning advice
We base pre-application advice on the planning circumstances at the time, which has its limitations. The pre-application process doesn’t involve or include:
- public consultation
- advice from other technical sources
- input everyone who may make the final decision
Our advice isn’t binding on the final decision of a formal planning application. Advice is given with the best intentions, but situations change, schemes evolve, issues emerge, and proposals can’t be pre-determined outside the formal application process.
You should get advice from your own professional team. For major schemes, you may want to include planning consultancy input, architectural and design services or other specialist technical disciplines.