What Service Performance Measures are
Service Performance Measures (SPMs) report on departments’ short-term performance. They provide a broad overview of the delivery of key services by government departments and are published in departmental Business Plans.​
SPMs form half of the Jersey Performance Framework. The other half of the Jersey Performance Framework are the
Island Outcome Indicators (IOIs)​. These are longer-term indicators showing how Jersey is progressing towards its sustainable wellbeing goals.​
Future Jersey and sustainable wellbeing​​​
Service Performance Measures data for 2024
Service Performance Measures for the full year 2024 were published by departments at
Annual Service Performance Measures for 2024.
Data for the first half of 2024 was published by the central Analytics and Statistics enablement team in the following document.
Service Performance Data for 2021 to 2023
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Service Performance measures
​Red, amber, green status
A red, amber or green (RAG) indicator shows the status of each measure to date. Notes are provided where necessary to provide context and a clear definition of the measure is displayed.
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