About the information we collect
Customer and Local Services delivers a wide range of government services and is registered with the Office of the Information Commissioner as a Processor.
Customer and Local Services receives phone calls and enquiries for multiple Government of Jersey services and routes them to the appropriate section for action. This includes customer feedback and complaints and requests relating to data subjects’ rights such as requests for records.
Most of our data processing happens within Government buildings but sometimes staff are required to work from off-site locations including their homes. In these settings data security continues to be given the utmost priority.
When you make an appointment to visit our office at La Motte Street, either using the online booking form or by telephone with an advisor, you will be required to provide a mobile number and email address. These may be used to send you confirmation of the appointment details, a reminder of the appointment closer to the time and notification should a change be made to the appointment.
These may also be used to send you a survey following the appointment giving you the opportunity to provide feedback on the customer service you have received. Participation in the survey is voluntary and any responses are anonymous.
As part of booking the appointment you also have the option of providing details of any additional requirements you may have which will assist us in facilitating your appointment. This information will only be accessible to the staff dealing with your appointment.
However, you should still avoid including any personal data that is not relevant to the appointment.
All personal information provided when arranging an appointment is kept for 60 days following the appointment before being deleted.
When you visit our office at La Motte Street, you may have a number of matters to deal with. Our queue system allows you to speak with different advisors so that you receive specialist advice on each of your matters. In conversation with the advisors you may provide them with more information than they actually need. The advisor may use relevant parts this information when passing you on to the next person to assist you. This will reduce the need for you to repeat yourself and allows us to help you efficiently. Our advisors make notes within the queuing system but these do not identify you as an individual, even so you will be asked for your verbal consent before any notes are made.
If you become employed by the Government of Jersey, People and Corporate Services who are part of Customer and Local Services will access the Social Security system to obtain your social security number, eligibility for work status and contributions liability. This data is transferred to the government's PeopleLink System (Controlled by the Chief Minister) and subsequently accessed by payroll staff to ensure you are paid appropriately.
If you are a current employee of the Government of Jersey and you inform the employer of changes to your contribution liability, then this data is also processed to allow transfer to the PeopleLink system and accessed by payroll staff to ensure you are paid appropriately.
We won’t pass on your details to any marketing companies.
Personal data held by the various Government services is under their own control.
Refer to the relevant privacy policy to see how your data is used.
In order to help Islanders during the current Covid-19 pandemic, limited personal information has been shared with the Parishes to assist them in targeting various support services.
Privacy policies
Retention schedules
Under the Public Records (Jersey) Law 2002 each department must produce a schedule for the records they hold. This schedule shows the retention period of each record (how long it is held for), if the record is archival (holds historic value), the disposal action for the record, and any further notes about the handling of the record.
Customer and Local Services’ retention schedules
gov.je