Customer and Local Services delivers a wide range of government services and is registered with the Office of the Information Commissioner as a Processor. The registration number is 61749.
Customer and Local Services receives phone calls and enquiries for multiple Government of Jersey services and routes them to the appropriate section for action. This includes customer feedback and complaints and requests relating to data subjects’ rights such as requests for records.
When you visit our office at La Motte Street, you may have a number of matters to deal with. Our queue system allows you to speak with different advisors so that you receive specialist advice on each of your matters. In conversation with the advisors you may provide them with more information than they actually need. The advisor may use relevant parts this information when passing you on to the next person to assist you. This will reduce the need for you to repeat yourself and allows us to help you efficiently. Our advisors make notes within the queuing system but these do not identify you as an individual, even so you will be asked for your verbal consent before any notes are made.
We won’t pass on your details to any marketing companies.
Personal data held by the various Government services is under their own control and is included in their registration with the Office of the Information Commissioner.
Refer to the relevant privacy policy to see how your data is used.
Retention schedules
Any missing schedules are currently being reviewed and will be published shortly.
Acceptable Behaviour retention schedule
Back to work retention schedule
Business Enablement Team retention schedule
Customer Service Centre retention schedule
Fraud retention schedule
Governance retention schedule
Income support retention schedule
Learning and Development retention schedule
Long Term Care retention schedule
Multi Agency retention schedule
Operational Support retention schedule
Pension retention schedule
gov.je