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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Customer and Local Services’ privacy policies and retention schedules

Customer and Local Services delivers a wide range of government services and is registered with the Office of the Information Commissioner as a Processor. The registration number is 61749.

Customer and Local Services receives phone calls and enquiries for multiple Government of Jersey services and routes them to the appropriate section for action. This includes customer feedback and complaints and requests relating to data subjects’ rights such as requests for records.

When you visit our office at La Motte Street, you may have a number of matters to deal with. Our queue system allows you to speak with different advisors so that you receive specialist advice on each of your matters. In conversation with the advisors you may provide them with more information than they actually need. The advisor may use relevant parts this information when passing you on to the next person to assist you. This will reduce the need for you to repeat yourself and allows us to help you efficiently. Our advisors make notes within the queuing system  but these do not identify you as an individual, even so you will be asked for your verbal consent before any notes are made.

We won’t pass on your details to any marketing companies.

Personal data held by the various Government services is under their own control and is included in their registration with the Office of the Information Commissioner.

Refer to the relevant privacy policy to see how your data is used.

ServicePrivacy Policy
Back to Work

Social Security privacy policy

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Health Benefits
Housing Gateway
Income Support

Long Term Care

Registration Cards
Housing Control Housing Control and Business Licensing privacy policy​
Business Licensing
People Hub

Human Resources Department's privacy policy


Revenue Jersey's privacy policy
Land transaction tax
Passports Jersey Customs and Immigration Service's privacy policy
Customs and immigration
Library Department for Education's privacy policy
Planning Department for the Environment's privacy policy
Building Control
Ice cream stall licences
Community Savings Community Savings privacy policy
​Community Policing States of Jersey Police privacy policy​
Alcohol licences Economic Development, Tourism, Sport and Culture's privacy policy
Lottery ticket prizes
Stamp Duty

Treasury and Resources' privacy policy

Retention schedules

Any missing schedules are currently being reviewed and will be published shortly.

Acceptable Behaviour retention schedule

Back to work retention schedule

Business Enablement Team retention schedule

Customer Service Centre retention schedule

Fraud retention schedule

Governance retention schedule

Income support retention schedule

Learning and Development retention schedule

Long Term Care retention schedule

Multi Agency retention schedule

Operational Support retention schedule

Pension retention schedule

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