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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

E-bike Grant Scheme 2023 privacy notice

This privacy notice covers the E-bike Grant Scheme 2023 which is delivered by Strategy and Innovation which sits within Strategic Policy, Planning and Performance.

Strategic Policy, Planning and Performance is registered as a 'Controller' under the Data Protection (Jersey) Law 2018 (the “Data Protection Law”), as we determine the purpose and means of the processing of the personal information collected about you for this service. 

As a Government Department, we generally process and hold your information in order to provide public services and meet our statutory obligations. This notice explains in more detail how we use and share your information in order to provide the service described above. 

For information on how the Department uses your personal data for other services, see States of Jersey privacy policies.

We will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with changes in the law.

How we collect information about you

Information about you will, in most cases, be collected directly from you. This may be done in any of the following ways:

  • by submitting an online application for an e-bike grant
  • by submitting feedback via our online survey 
  • by you telephoning, mailing or emailing us directly
  • by redeeming an e-bike grant with a locally registered retailer to purchase an e-bike 
  • by registering your business to participate in the e-bike grant scheme

In some cases, we may collect information about you from another Government of Jersey department or from the following third parties with which we interact in order to deliver our duties:

  • locally registered e-bike retailers 

Types of information we collect

The types of personal data collected will vary depending on what information you volunteer and the information we need in each circumstance. However, we have listed below the most common categories of information we may collect about you:

Applicant details

Including title, name, date of birth, address, email address, contact number and answers to generalised cycling questions.

Local e-bike retailer registration

Including business name, contact name, postal address of shop, business email address and business phone number.

Purchased e-bike details

Including retailer name, applicant unique grant code, e-bike brand, e-bike retail price before grant is deducted, e-bike serial number, date of sale, estimate date of delivery, actual date of delivery, date of 3-month service and e-bike’s odometer total mileage at point of service.

Survey feedback

Including name of applicant or business, insight into any behavioural change following e-bike purchase, generalised process experience questions.

How we will use the information about you

We need to collect and hold information about you, in order to carry out the public functions of Strategy and Innovation. Our legal basis for processing personal data in most cases is that it is necessary for the exercise of Strategy and Innovation function of the States or any public authority (Schedule 2 paragraph 4(c) of the Data Protection Law).

We have set out in further detail below why we use your personal data in each instance.  

Data collected
Used for
Legal basis
Applicant details

So we can contact you regarding your e-bike grant application.

To ensure grants are awarded to Jersey residents, and that only no more than one grant is awarded per person.

Public functions: The processing is necessary for the exercise of any function of Crown, the States or any public authority (Data Protection (Jersey) Law 2018, Schedule 2, paragraph 4b)
Local e-bike retailer registration

So that we can contact your business regarding your participation in the E-bike Grant Scheme 2023.

To ensure only bike retailers with a local shop are able to participate in the grant scheme.

Public functions: The processing is necessary for the exercise of any function of Crown, the States or any public authority (Data Protection (Jersey) Law 2018, Schedule 2, paragraph 4b)
Purchased e-bike details

To confirm which e-bike grants are redeemed. Unredeemed grants can be reallocated.  

So we can understand more about the e-bikes being purchased using the grants, how long the purchase process takes and when the applicant takes receipt of the e-bike so that we're able to reimburse retailers for the grant value.  

Anonymised e-bike odometer data captured at point of free service will be used to help estimate avoided greenhouse gas emissions resulting from the e-bike purchase.  

Public functions: The processing is necessary for the exercise of any function of Crown, the States or any public authority (Data Protection (Jersey) Law 2018, Schedule 2, paragraph 4b)
Survey feedbackTo understand your experience of applying for an e-bike grant so that we can look to make improvements.  Public functions: The processing is necessary for the exercise of any function of Crown, the States or any public authority (Data Protection (Jersey) Law 2018, Schedule 2, paragraph 4b)

Who we may share your Personal Information with

Other Data Controllers

We may disclose information to other public authorities where it is necessary, either to comply with a legal obligation, or where required under other legislation. Examples of this include, but are not limited to:

  • where the disclosure is necessary for the purposes of the prevention or detection of crime
  • for national security purposes
  • for the purposes of meeting statutory obligations
  • to prevent risk of harm to an individual

In some instances, this data sharing may require us to transfer your personal data outside Jersey and the European Economic Area (EEA), however, we shall only do this with the necessary safeguards in place and where it is lawful because it is necessary and proportionate for the proper discharge of our statutory functions.

Service providers

Your personal data may be processed on our behalf by certain third parties who provide service to us, so that they can provide those services. We have strict contracts in place with these service providers to ensure they process your data only on our instructions and with appropriate security in place. The categories of third parties who may receive your personal data in order to provide us with a service are:

  • locally registered e-bike retailers
  • online survey providers such as SmartSurvey

At no time will your information be passed to organisations for marketing or sales purposes or for any commercial use without your prior express consent.

How long we store the information about you

We will keep your information accurate and up to date and not keep it for longer than is necessary in order to administer the e-bike grant scheme. Ask to see our retention schedule for more detail about how long we retain your information.

Where we store the information about you

Government of Jersey systems store data in Jersey, the UK and the EU. The UK has been granted adequacy status by the European Commission and personal data stored there will be protected to the same standards as personal data held in Jersey and the EU. 

Cookies and the website

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Please see the privacy notice for details of the cookies used on websites.

Statutory or contractual obligations to provide personal data

You are not obliged by any law or contract to provide us with your personal data. However, if you choose not to provide certain information when requested, we may not be able to perform the service you have requested, or we may be prevented from complying with our legal obligation.

Your rights

See the your personal data rights for details of your rights under the Data Protection Law and how to exercise them.

Withdrawal of consent

Where we rely on your consent to process personal data, you can withdraw your consent by emailing


If you have an enquiry or concern regarding processing your personal data you can email the Data Governance Officer at

If you wish to make a complaint about how your personal data is processed, you can email the Government’s Data Protection Officer at

If you believe that Strategic Policy, Planning and Performance has contravened the Data Protection Law and the contravention affects your data protection rights, you have the right to make a complaint at any time to the Jersey Office of the Information Commissioner (JOIC)

We would, however, appreciate the chance to deal with your concerns before you approach the JOIC, so please contact us in the first instance.

Changes to this notice

We may, from time to time, revise this privacy to ensure it remains up to date. It is advisable to check it regularly to keep aware of any changes.

This version was last updated on 12 January 2023. There are no previous versions.

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