About JerseyMe JerseyMe is the Government of Jersey's digital ID solution that gives you safe and secure access to the Government's online services using a
onegov account or services.gov.je .
You need a digital ID to access online services that require you to verify your identity, such as:
completing your tax return changing your contact details getting your registration card
How to set up your JerseyMe
You can set up your JerseyMe by going to Create a JerseyMe and following the instructions on screen.
Step by step guide to setting up your JerseyMe
VIDEO
What you'll need to set up your JerseyMe To set up your JerseyMe ID, you'll need:
a valid passport a mobile phone a personal email address (only you can access it, not a shared or family email) a device that has a working camera and microphone Create a JerseyMe ID
Help with JerseyMe Online Ask for support online by completing the form.
Complete JerseyMe help form
By phone
Call the JerseyMe helpline on +44 (0) 1534 616600:
Monday to Friday (except Wednesday), 8.30am to 5.30pm Wednesday, 9am to 5.30pm In person If you don't have a device with a camera or microphone or need additional support, you can visit the dedicated JerseyMe area in Broad Street Post Office.
To set up your JerseyMe at the Broad Street Post Office, you'll need to take your valid passport and mobile phone with you.
Advisers are available to help you:
Monday to Friday: 8.30am to 5pmTuesday: 9am to 5pm Saturday: 8.30am to 1pm
You don't need an appointment to use the drop in service at the Post Office.
Lost JM number or PIN reset If you’ve lost or forgotten your JM number, you can get it back by resetting the PIN for your JerseyMe account.
You don’t need to know your old PIN to reset it. You can set a new one using the email address you registered with.
To reset your JerseyMe PIN:
go to reset your JerseyMe PIN enter the email address you originally registered with check your emails for the reset message and follow the link provided create a new PIN when prompted. You can use your same old PIN The email you’ll receive will confirm your new PIN and also show your JM number.
If you don't have a passport If you don't have a valid passport, you can visit the Customer Hub at Union Street for support.
To set up your JerseyMe at the Customer Hub you'll need to take your mobile phone with you to access your personal emails, and a suitable combination of valid, current and original documents (photocopies or documents printed from the internet are not acceptable).
Acceptable document combinations There are three routes to the non-passport verification process which requires a combination of documents (shown in the table below).
Route 1 One document from Group 1 Two further documents from Group 1, Group 2a or Group 2b At least one document must show your current address Route 2
(if Route 1 is not possible)
One document from Group 2a Two further documents from Group 2a or 2b Route 3
(if Routes 1 and 2 are not possible)
Birth certificate (Channel Islands, UK, Isle of Man) One document from Group 2a Three further documents from Group 2a or 2b At least one document must show your current address
Document groups Group 1: Primary Identity Documents Current driving licence (Channel Islands, UK, Isle of Man) Birth certificate (issued within 12 months of birth - Channel Islands, UK, Isle of Man) Adoption certificate (Channel Islands, UK) Group 2a: Trusted Government Documents Current valid driving licence (all countries outside Channel Islands, UK, Isle of Man) Birth certificate (Channel Islands, UK, Isle of Man) Marriage/ civil partnership certificate (Channel Islands, UK) HM Forces ID card (UK) Firearms licence (Channel Islands, UK, Isle of Man) Group 2b: Financial or Immigration Documents Bank/ building society statement (issued in the last 3 months) Utility bill (issued in the last 3 months) Mortgage statement (issued in the last 12 months) Immigration document, e.g. visa or work permit
Advisers are available to help you:
Monday to Friday: 8.30am to 5pm (Customer Hub)
You don't need an appointment to use these drop in services.
Your data The information you provide is held by the Government and is protected by industry standard security provisions.
JerseyMe privacy policy
Data security Ensuring data is kept safe and secure is of the utmost importance to us.
Jersey Me uses advanced encryption to keep personal details secure. This means we have put in place systems to stop third parties from accessing customer information, mine and sell their data to third parties or share any details without the customers approval.
All data is stored by the Government and is under its full control.
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