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Government of Jerseygov.je

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Accessing government services online

Our digital strategy

We’re committed to enabling Islanders to deal with all parts of the Government of Jersey digitally, so they can conduct their business with us whenever or wherever is convenient for them.

We know that many Islanders are very used to doing things like booking holidays, managing banking, shopping and completing training courses online. They expect the same convenience from government. Providing services online also helps us to keep costs down, which means we use taxpayers’ money more effectively.

Many Islanders are already regularly using our online services to carry out a range of activities, from becoming a blood donor to applying for the EU Settlement Scheme. You can find an A to Z of our forms and online services on gov.je, as well as information about our most popular forms and customer feedback

To make sure your information is kept safe and secure, you’ll need to prove your identity to access some of our online services. For example, you can already apply to renew your registration card by verifying your identity with us online, and other important services will be available soon. These include being able to update your contact details (address, email and phone number).

You’ll also be able to complete your personal tax return online at a time and place that suits you, without the need to carry important documents, such as your passport, around with you. While many of you will be happy to deal with government digitally, we know that some people may prefer to contact us in person or by phone. Our services will also continue to be available in this way.

A-Z of our forms and online services

Your onegov account

Our online customer portal at one.gov.je provides you with easy access to Government of Jersey services.

Some of our online services, such as applying for the EU Settlement Scheme, are available without needing to activate a onegov account. For other services, where you need to confirm your identity with us, you’ll have to activate your onegov account using our government digital identification (digital ID) tool.

Activation is simple, free and only takes a few minutes. Once you’ve activated your account you can:

  • manage your own details
  • view your online account history
  • pre-fill forms with your contact details
  • choose to receive alerts or notifications

Your government digital identity (ID)

Your digital ID is like a key that gives you access online to personal data that we hold about you. 

It enables you to prove who you are online and in person and it can also be used with other community businesses and organisations to prove your age when accessing a service with age restrictions. It’s just the same as a secure key for online banking, or a security pass for a building, and it’s there to protect you and keep your data secure.

Having a digital ID means you can:

  • prove your identity to the Government and private businesses without showing paper documents
  • leave valuable ID documents, such as your passport, safe at home
    securely access online services at a time and place that is convenient for you
  • log in to websites more securely, with fewer usernames and passwords to remember

Why you need a digital ID

By using digital ID we can provide a greater range of services online, as we can be confident that we’re dealing with the right person.

Digital ID will also enable us to:

  • display the information we hold about you in our systems online
  • reduce the amount of online form filling as core details can be prepopulated
    simplify forms by only displaying sections that are relevant to you
  • avoid repeatedly asking you for information, such as your name, address and date of birth
  • introduce a wider range of online services, particularly forms that currently need signatures or ID verification
  • reduce fraud, because your digital ID will be a stronger proof of identity than a signature.

Our digital ID provider

We’re using a third-party specialist company, called Yoti, as our digital ID provider. Yoti was selected following an extensive assessment exercise in March 2018.    

Yoti’s approach to privacy and security, their globally-recognised credentials, and the potential for using them beyond government services, were significant factors in their selection.

Yoti is already being used by Island retailers and pubs and clubs and festival organisers to verify the age of people purchasing age-related goods or wanting entry into an event. 

What you’ll need to set up your digital ID

You’ll need:

  • a valid passport
  • a smartphone

How to set up your digital ID

Yoti is an app that you need to download to your smartphone. The app is free, secure and easy to use and is effectively your ID on your phone.

To create your Yoti you’ll need to:

1. Download the free Yoti app onto your smartphone

  • visit the App Store for iOS (Apple) or Google Play for Android:    
     

2. Create your Yoti account

  • open the Yoti app on your smartphone
  • select the Create a Yoti button
  • complete the registration process

3. Add your passport to your Yoti

  • tap ID documents from the home screen.
  • tap the Add ID document button
  • adding your passport should take a couple of minutes to complete and for the ID document to be approved
  • make sure you select Jersey as your chosen country for Jersey issued documents

4. Add an email address to your Yoti

  • tap Personal details from the home screen and select Email
  • tap the email option
  • tap the add email option
  • add your email address and verify it using the verification code that is sent to the email address you provided
  • your email address is used to link your onegov account to your Yoti

5. Scan the QR code with Yoti

  • go to the one.gov.je page and select the 'Activate your onegov account' button
  • open and login to your Yoti app on your phone
  • tap the scan button and scan the QR code on the one.gov.je page.

This short video also provides a step-by-step guide to creating your digital ID account:

 


The Yoti app cannot be downloaded to tablets or desktop computers.

Help with Yoti

If you’re having issues or need help with the Yoti app you can take a look at the Yoti FAQ, or you can email the Yoti customer support team.   

If you are having issues with logging into your onegov account, contact digital@gov.je.

Your data is in safe hands

Ensuring your data is kept safe and secure is of the utmost importance to us and was one of the main factors for choosing Yoti as our digital ID provider. In fact, the Yoti’s name originates from ‘Your Own Trusted ID’. 

Yoti uses advanced encryption to keep your personal details secure. This means they can’t mine and sell your data to third parties or share any details without your approval.

When you create your digital ID, Yoti takes every single piece of your information, encrypts it, separates it and securely stores it. Only you can access your data, and this means there’s not one big database for someone to try to access (hack) illegally.

Yoti credentials

Yoti is an associate member of the UK Council for Child Internet Safety and a member of the British Retail Consortium and the Cross-Industry Fraud Prevention Service, CIFAS.

It’s also a member of ‘Secured by Design’, the official UK Police flagship initiative combining the principles of ‘designing out crime’ with physical security and processes. Its digital identity app was accredited by Secured by Design in 2018 (for all areas except Alcohol Licensing). As a result, Secured by Design has recognised the high standards of security that the Yoti app provides when an individual uses it to prove their identity online and in person.

Frequently Asked Questions

If you have any questions about your onegov account or setting up your digital ID, have a look at our Government services online frequently asked questions document.

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