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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Jersey Care Model for Health and Community Services

About the Jersey Care Model

Your health and social care in Jersey is changing over the next few years as we strive to provide the best quality services for islanders.

This work is being done by Health and Community Services in consultation with other stakeholders like:

  • GPs
  • community pharmacists
  • our colleagues in the community and voluntary sector

The Council of Ministers have approved this project and it’s called Jersey Care Model.

Governance Development

The way that the JCM programme is managed and developed is key to it’s success. Governance needs to be developed by the people involved in making change happen. We see it as an enabler to participation and partnership working.

The programme team are inviting feedback on governance proposals in order to set up the governance framework in January 2021.

Three sessions have been set up to present initial proposal and gain feedback. The third session will be to present a summary of feedback on the proposals.
The links to the online briefings are as follows:

Friday 04 December at 12.30pm - 1.30pm
Tuesday 08 December at 6.30pm - 7.30pm
Tuesday 15 December at 6.30pm - 7.30pm

You'll need an up to date Chrome, Edge or Firefox browser to view this video feed.

Complete the survey to give your feedback.

The survey close on Sunday 13 December.

Jersey Care Model Governance Framework Public

Public meeting events

We held public meetings in every parish across the Island in November and December 2019, so you could find out more about the Jersey Care Model.

If you couldn't make it to any of the meetings, you can watch the video here.

Jersey care model video on YouTube

Why our health and social care needs to change

We know our health and social care services need to change to meet the needs of islanders for the future. People are living for longer than in past generations. But older people often have more complex health needs to manage, which could require more care and treatment as a result.

If we are to continue to give Islanders the high-quality health and social care you expect, we need to keep up to date with how we provide it.

This means that we’ll make some changes over the next 5 years to the way we work. This will ensure; we can continue to provide timely, effective and safe care, that meet everyone’s needs.

We need to do some work now to update our health and social care services. For instance, by moving services that don’t need to be provided in the hospital into the community, so care is easier to access.

Making the changes

To make these changes, we have to work differently with our current community providers: 

  • GPs and dentists
  • opticians and pharmacists
  • community and mental health nurses
  • care homes
  • community and voluntary sector partners

We won’t be increasing costs to Islanders. We’ll develop a new way of commissioning and paying for services from those community providers. 

What this change means

This change will mean that Islanders won’t need to come into the hospital for some appointments. More care will be based closer to where you live. And it means that our new hospital, when it’s built, concentrates on the specialist and emergency care that only a hospital can provide.

We want Islanders to enjoy great physical and mental health for as long as possible. Regardless of age, Islanders have the right to expect easy access to the best care and services, including mental health services which are on a par on those offered for physical health.

We want to work with the other people in Jersey who provide great care, like:

  • GPs
  • dentists
  • pharmacists
  • care homes
  • charities (the community and voluntary sector)

Together, we can offer you all you need, in a place that’s convenient to you.
There will be an emphasis on prevention of ill health wherever possible and an ambition that islanders will only need to be admitted to hospital when they need  acute care. (Care that can only be provided in a hospital).

This isn’t about paying more for your services, but getting the best quality and value from those services.

Over the past few months, Health and Community Services has been working to design this new model with: 

  • our own clinical specialists, surgeons, consultants, doctors and nurses
  • GPs and dentists
  • optometrists and pharmacists
  • community and voluntary organisations
  • care homes

It has their support as the Island’s health and care experts.

How care looks now

Currently, too much routine treatment and care is focused on the hospital. 
Because of this, last year (2018) the hospital dealt with:

  • around 30,000 Emergency Department patient visits that weren’t emergencies 
  • at least 40,000 outpatient visits to treat long-term conditions that could have been better managed by GPs

We don’t provide good preventative care, and we don’t do enough to help Islanders to manage their own long-term conditions.

Our mental health services aren’t integrated with physical health services. We often keep people in hospital longer than we should, because we’re not providing ongoing care at home. At night, there’s very little help and care for people to access, apart from the hospital and the GP Co-op and one late-night pharmacy.

Our current model of care is summarised in this diagram, which shows the hospital in the centre of care, and all the other types of care as secondary.

Current Jersey Care Model illustration

How care will look in future 

The new Jersey Care Model will put Islanders at the very heart of care. This will start with better self-care and preventative care, supported by a range of community health services. The hospital will still provide those critical services that are needed to protect life and limb.

So patients will get the care they need, but not necessarily in hospital like they do now. 

Under the new model, we will:

  • do more work to help Islanders to look after their own health, so they need less healthcare
  • provide thousands of outpatient appointments in the community, so Islanders don’t have to come into the hospital
  • do more for people with long-term conditions, by offering Islanders treatment through GP practices
  • work with our expert partners in the community and voluntary sector to boost our Island-wide care services
  • establish an urgent treatment centre, to offer Islanders the urgent care they need, while ensuring that our Emergency Department only treats genuine emergencies
  • do more day surgery to keep people out of hospital
  • do more work with people with cancer in the hospital, so we don’t need to send so many people to the UK for treatment

Future Jersey Care Model illustration

What the hospital will provide

The hospital will continue to be a place where safe care is delivered in an excellent clinical environment. The hospital will offer:

  • Emergency Department
  • Acute floor
  • Operating theatres
  • Medical specialities
  • Intensive care
  • Diagnostic services
  • Maternity services including a Special Care Baby Unit
  • Urgent treatment centre
  • Outpatients clinics for complex cases

Services that will move out into the community

Our detailed work shows that we could provide many services for Islanders that are currently based in the hospital in the community instead, closer to your home. Your care wouldn’t change, just where you receive it.

Contact us

Email health and community services for more information.  


Jersey Care Model Briefing Paper 

Jersey Care Model Leaflet 

Jersey Care Model (Polish)

Jersey Care Model (Portuguese)

Review summary of the Jersey Care Model

You can read the review summary of the Jersey Care Model below. 

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