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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Information for anyone facing homelessness


If you're at risk of losing your home, you should seek advice immediately.

Early action can prevent you from becoming homeless. Do not give up your home without seeking appropriate advice first. 

You should seek immediate advice if you're homeless or believe you may lose your accommodation. 

If you're worried about becoming homeless, you can find out whether you are eligible and apply for social housing through the Housing Gateway. If you're eligible, you will be accepted onto the waiting list and placed in a priority band dependent on your circumstances. 

The Housing Gateway can assess your situation, give initial advice and direct you to other services if you're not eligible for social housing.

Andium Homes website (The Housing Gateway)

Homeless services

There are a variety of charities in Jersey who can help you with temporary accommodation and support if you're at risk of losing your home.

The Shelter Trust is the island’s largest homeless service. The trust provides homeless accommodation and support across a number of different premises, including:

  • emergency accommodation and support for homeless individuals
  • resettlement accommodation to help individuals move on to independent living
  • aftercare support for individuals who have moved to independent living
  • accommodation and support for individuals aged 16 to 25

For more information about the homeless services provided by the Shelter Trust, visit The Shelter Trust website

Homeless helpline: + 44 (0) 1534 730235

Email The Shelter Trust

Other charities who can help you

The following charities can also help you:

Causeway Trust

Jersey Association of Youth and Friendship

The Sanctuary Trust

The Women’s Refuge 


The Homelessness Forum

The Homelessness Forum is a partnership between the Government of Jersey, social housing providers, the third sector and private sector organisations, and aims to strengthen the housing safety net to prevent homelessness and provide for those who need support.

Rough sleeping

If you have seen someone rough sleeping, contact the Jersey Homeless Outreach Group. The Outreach service is provided by the Shelter Trust and offers support and accommodation to those who are sleeping rough.

Telephone: + 44 (0) 1534 730235.

For more information visit Jersey Homeless Outreach Group.

Other contacts 

Citizens Advice Jersey 

Community Savings

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