Help if you're homeless or about to become homeless

​​​​​Emergency accommodation and support services​​

You can get help if you:

• are homeless today
• need emergency accommodation
• are at risk of losing your home​

Different charities and organisations can support depending on your age and circumstances.

Emergency help for anyone aged 16 and over

If anyone aged 16 and over needs emergency accommodation, they can contact The Shelter Trust.

It is Jersey's largest provider of homelessness services and offers:

• emergency accommodation
• support for people who are homeless
  
• outreach and day services
  
• women-only accommodation
• support to help people move into longer-term housing

​Find more information about emer​gency accommodation at The Shelter Trust​.

Women experiencing domestic abuse

If you're experiencing domestic abuse and need a safe place to stay, you can contact FREEDA (Free from Domestic Abuse)​.

They offer safe accommodation and support for women and children affected by domestic abuse. It was previously known as Jersey Women's Refuge.​​

Young adults aged 18 to 25

If you're aged 18 to 25 and experiencing homelessness, you can contact JAYF.

They offer:

• safe, supervised accommodation, including bedsits and studio flats
• support to help you develop the skills and confidence needed to live independently and secure long-term housing
  

​Other contacts and support charities

You may also be able to get advice and support from:​

• Caritas Jersey
  
• Citizen's Advice Jersey
• Community Savings
• Jersey Domestic Abuse Support
• The Salvation Army​​

​Register with the housing advice and support service

If you're homeless or worried about becoming homeless, you should register with the Housing Advice Service as soon as possible.

We can:

• give you advice
• explain your options
• help you access the right support services

Contact the housing advice and support service​​

Getting help early can prevent homelessness. Unless you're at immediate risk of harm, don't leave your home without getting advice first.​​

Accessing social housing

If you qualify for ​social housing (Affordable Housing Gateway) and you're homeless or about to become homeless, your application may be given a Band 1 priority (urgent need).

Find out if you can get social housing through the Affordable Housing Gateway.​​

Rough sleeping

If you have seen or are concerned about someone who is rough sleeping contact The Shelter Trust.

They offer a Homeless Outreach Service that provides support for rough sleepers.

​​​​Mental health support

​​​​Mental health issues is one of the main reasons for homelessness, particularly for men.

Find information and support if you or someone you know is experiencing issues with mental health​.

Homelessness in Jersey

Homelessness can affect people in different ways. You may be considered homeless if you're:

• sleeping rough
• staying temporarily with friends or family
• facing eviction
• living in overcrowded or unsuitable accommodation

The Homelessness Definition Framework explains the different forms of homelessness and helps organisations provide appropriate support.

Homelessness definition ​framework

Reports and data

Information about homelessness in Jersey is published regularly to help improve services and understand the needs of people seeking support.

This includes:

• information about the number of people using homelessness services
• how long they spend in emergency accommodation
• the reasons they become homeless

Homelessness in Jersey Quarter​ly Reports 2025​

Homelessness Cluster forum

The Homelessness Cluster is a forum that brings together:

• government representatives
• social housing providers
• charities and support organisations

The aim is to help prevent and reduce homelessness in Jersey with a coordinated approach.