Skip to main content Skip to accessibility
This website is not compatible with your web browser. You should install a newer browser. If you live in Jersey and need help upgrading call the States of Jersey web team on 440099.
Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

  • Choose the service you want to log in to:


    Update your notification preferences


    Access government services


    Clear goods through customs or claim relief

  • Talentlink

    View or update your States of Jersey job application

New model for patient involvement in care

19 May 2017

An improved model for involving people in the process for delivering health and social care services in Jersey is being planned by the Health and Social Services department.

The project which began in July last year, brought a wide range of interested organisations together in a series of  workshops to consider how people involved in care provision, patients and the wider public could have more of a voice in the decision-making about developing and enhancing services. The move is part of the delivery of the transformation programme set out in P82/2012, Caring for Each Other, Caring for Ourselves.  

The project group also looked at a wide range of health and social care governance models from around the world to see what might work well for Jersey and this has informed the development of the new model.

The Minister for Health and Social Services, Senator Andrew Green, “Over the last few years, because of the way we are re-designing the health and social care system, I recognise that we work much more in partnership with others who provide health and social care than we used to. In addition to this, we also know that we need to listen to patients and the public as part of our decision-making.

“The way we work currently, even though we do a great deal to try to include and involve others who provide health and social care, isn’t ideal as people cannot formally be involved in the decision-making process. We are keen to change how we work and make strategic decisions so that we recognise everyone’s contributions and become more inclusive and open.

“Led by my Chief Executive, Julie Garbutt, a group from across health and social care (including Primary Care, voluntary sector and patient representatives) have been developing a vision of what the future strategic governance model could or should be. We’re planning to take this to the States this summer, for their approval. I am really pleased with the progress made. Council of Ministers colleagues are supportive of the idea, and we have also been in contact with Scrutiny about the project.”

Senator Green added that the proposed new governance model is not aimed at reducing costs. “It will not impact on any terms and conditions of employment of staff in the department, and it is not about changing the Ministerial role or changing the department which will remain a Department of the States of Jersey” he said.

A proposition is currently being finalised and subject to approval by Council of Ministers it will be lodged in the summer and debated in September.

The key features of the proposed model are:

  • retention of the Ministerial role (the Minister is the ultimate decision-maker for health and social care)
  • the strengthening of the cross-system strategic governance (the way strategic investment decisions are made)
  • improved transparency and visibility
  • an increased voice for clinicians and professionals, public and patients, and the voluntary sector
  • a support partnership working across teams, organisations and the whole health and social care system

It is proposed that a system partnership board, which has representatives from the public; clinical and professional input; voluntary sector representatives and HSSD Corporate and Medical Directors will be established. The board would have an independent chair who will ensure that everyone has an equal say and all are encouraged to contribute to the discussion. The chair will also be accountable for the successful delivery of the board’s agenda and will provide an external assurance to the Minister and, ultimately, States members, about the work of the board.

Three new or enhanced groups will be set up to ensure a broad range of views are represented, and to improve communication and engagement. These are:

  • public and patient forum
  • clinical and professional forum
  • voluntary and community sector forum

Julie Garbutt said “I am really grateful to everyone who has invested a significant amount of time in this project. As an island where we have such strong links across health and social care organisations, which go well beyond the Health and Social Services Department itself, we need to be able to provide a much more inclusive and transparent forum for decision-making.

"By doing this, we not only come closer together so we can share our expertise and experiences, it also allows us to focus in a united way on our shared purpose, which is to provide the best health and social care we can for islanders.”

Back to top
rating button