14 January 2019
New boards have been put up at the General Hospital to make sure that patients, relatives and carers can find out key information about each ward.
The boards include important information such as visiting hours, mealtimes, the ward’s staffing levels on each day, hygiene and cleaning scores, and training rates. They also show who is in charge of the ward each day, so that patients know which nurse they should ask if they have any questions about their care.
Becky Sherrington, Head of Nursing and Governance, Jersey General Hospital said: “These boards form part of our commitment to be open and transparent, by allowing patients to see key information when they enter a ward.
“We have previously produced information posters that were displayed on notice boards in our wards and departments. Staff and patients told us that there was no standard or consistency from one ward to another, and often the posters were too small to read properly.
“We have listened to patient and colleague feedback by putting up large ‘Transparency Boards’ in every inpatient area. To create a standard, the same information is displayed on all of the boards and each board is located in the same place: at the entrance to each ward’s clinical area. This means that all patients, as well as their relatives and carers, will be able to access the same key information about their ward.
“The boards also remind patients that we would like to hear from them. Patient feedback is really important to us: when patients share their experiences, it helps us to see where we can make changes to improve patient care.”
All of the hospital’s nursing teams worked together to develop the boards, which are now on display at the hospital.