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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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How Trading Standards can help

​What we do

The Jersey Trading Standards Service helps to ensure that local businesses can compete on equal terms. We also ensure that safety and economic interests of consumers are not compromised by unfair or illegal trading practices.

Advice we offer

Consumer Advice Service

We provide free and confidential consumer advice. We can talk through your consumer problem, advise you on your consumer rights and how best to resolve your dispute.

Consumer Advice Service

Business advice

We provide guidance on how businesses can follow trading standards laws. Such as:

  • shop policies which honour consumer statutory rights
  • price marking 
  • distance selling
  • product safety
  • weights and measures 

Retail and hospitality industries (industry and finance section)

Enforcement

We carry out a programme of unannounced inspections to trade premises to check for compliance with trading standards laws. These include:

  • inspection of weighing and measuring equipment
  • price checks
  • shop policies
  • safety of goods
  • advertising

Enforcing the law

How to contact us

You can contact Trading Standards by telephone, e-mail, post or call in to our offices in the Central Market. Our opening hours are:

Monday, Tuesday, Wednesday and Friday from 9.00am to 4.30pm, and Thursday 9.00am to 2pm.

The office is on the ground floor and is accessible by people with disabilities or young children.

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