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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Reporting an emergency

In an emergency dial 999

  • If you have an emergency or witness an emergency, you should immediately dial 999 when safe to do so

When you dial 999:

  1. the first voice you'll hear is the 999 operator who will ask which service do you require
  2. they will also ask for your telephone number because, if your line is cut or you are unable to continue the call, the operator can trace where you are and send assistance
  3. tell them if you need the police, fire, ambulance or coastguard
  4. the controller will ask you a number of important questions, including what the address or site is of your emergency. If you're unsure of the location or don't have an address, look for local landmarks that you recognise or any other way that may assist in pinpointing your location
  5. the Controller may also prompt you to try and assist

You should not hang up and should try to remain calm.

Contact numbers for non-emergency situations

If you need to contact these organisations but it is not an emergency, the numbers below should be used.

​Telephone number
States of Jersey Police 
​+44 (0) 1534 612612
Jersey Coastguard+44 (0) 1534 447705
Fire and Rescue Service
​+44 (0) 1534 445906
​Ambulance Service
​+44 (0) 1534 444710

Other useful numbers

Telephone number​
​Jersey Electricity Ltd
​+44 (0) 1534 505050
​Island Energy
​+44 (0) 1534 755500
​Jersey Water
​+44 (0) 1534 707302
​+44 (0) 7797 720331

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