Reporting an emergency

When you dial 999:

1. the first voice you'll hear is the 999 operator who will ask which service do you require
2. they will also ask for your telephone number because, if your line is cut or you are unable to continue the call, the operator can trace where you are and send assistance
3. tell them if you need the police, fire, ambulance or coastguard
4. the controller will ask you a number of important questions, including what the address or site is of your emergency. If you're unsure of the location or don't have an address, look for local landmarks that you recognise or any other way that may assist in pinpointing your location
5. the Controller may also prompt you to try and assist
   

You should not hang up and should try to remain calm.

Contact numbers for non-emergency situations

If you need to contact these organisations but it is not an emergency, the numbers below should be used.

Other useful numbers