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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Customs agents and fast parcel operators

Most people use customs agents to deal with customs for them. Customs agents and fast parcel operators are not endorsed by the Customs and Immigration Service.

Getting help

It can be complicated to submit import and export customs declarations, so you may want to use a company which specialises in this area.

You can hire a person or business to deal with customs for you, such as:

  • customs agents and brokers: they make sure your goods clear through customs
  • freight forwarders: they move goods around the world for importers
  • shipping companies
  • fast parcel operators (for example, couriers or next-day parcels services): they transport documents, parcels and freight across the world in a specific time frame. They can deal with customs for you, as part of their delivery.
  • agents who specialise in a certain industry, for example fresh foods or pharmaceuticals

What they can do for you (and who will be liable) depends on:

  • the services they provide
  • what you want them to do
  • the commercial agreement you have with them

They cannot act on your behalf without written instructions from you. The instruction must show whether they're acting for you directly or indirectly. Customs may ask for evidence of the authorisation.

List of customs agents

The following companies listed provide a range of customs services on traders' behalf.

Contact details​
​Condor Customs Agency

​Ocean Air
Email Ocean Air

+44 (0) 1534 491320


Email FerrySpeed
+44 (0) 2392 627030

​Hi-Speed Freight Services

+44 (0) 1534 743350 

Fast parcel agents

Contact details​
DHL website
Jersey Post FedEx website
​FedEx Express
​Fedex Express website
​HR air
HR Air website
​Transfer 2000
Transfer 2000 website
UPS website

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