About JerseyMe JerseyMe is the Government of Jersey's digital ID solution that gives you safe and secure access to the Government's online services using a
onegov account . You'll need a digital ID to access online services that require you to verify your identity, such as completing your tax return, changing your contact details, obtaining or renewing your registration card or obtaining a Covid Status certificate.
Accessing services online
How to set up your JerseyMe You can set up your JerseyMe by going to
one.gov.je and clicking on the 'Choose a digital ID provider' link in the bottom right hand corner of the screen.
Step by step guide to setting up your JerseyMe
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What you'll need to set up your JerseyMe To set up your JerseyMe ID, you'll need:
a valid passport a mobile phone a personal email address a device that has a working camera and microphone
Log into your onegov account using JerseyMe
Help with JerseyMe Online Ask for support online by completing the form.
Complete JerseyMe help form
By phone
Call the JerseyMe helpline on +44 (0) 1534 616600:
Monday to Friday (except Wednesday), 8.30am to 5.30pm Wednesday, 9am to 5.30pm In person If you don't have a device with a camera or microphone or need additional support, you can visit the dedicated JerseyMe area in Broad Street Post Office.
To set up your JerseyMe at the Broad Street Post Office, you'll need to take your valid passport and mobile phone with you.
If you don't have a valid passport, you can get a JerseyMe digital ID by visiting the Customer Hub in Union Street. A member of the staff will authenticate you face to face.
Advisers are available to help you:
Monday to Friday: 8.30am to 5pm (Post Office and the Customer Hub) Tuesday: 9am to 5pm (Post Office only) Saturday: 8.30am to 1pm (Post Office only) You don't need an appointment to use the drop in service.
Your data The information you provide is held by the Government and is protected by industry standard security provisions.
JerseyMe privacy policy
Data security Ensuring data is kept safe and secure is of the utmost importance to us.
Jersey Me uses advanced encryption to keep personal details secure. This means we have put in place systems to stop third parties from accessing customer information, mine and sell their data to third parties or share any details without the customers approval.
All data is stored by the Government and is under its full control.
gov.je