Improving communications for the deaf community

​​Request 717768626

Letters for appointments are still being sent out with instructions that in the event of queries or cancellations to ring a number. No email is given as an alternative. For members of the deaf community, for whom using a telephone is not possible, please can you tell me who should be contacted to improve matters? Preferably by email not telephone for reasons adduced above.

Response

Health and Care Jersey’s (HCJ’s) Outpatient Appointments Department can be contacted via email at

outpatientappointments@health.gov.je

The SignVideo online interpreting service, which enables communication using British Sign Language (BSL), is linked on the Hospital appointments webpage of www.gov.je:

Hospital appointments

SignVideo service

Feedback on the services provided and how these can be improved can be submitted through the online portal, linked on www.gov.je:

Give feedback on health services and care​

Further information, including email contact details for HCJ’s Feedback Team, is available at the above linked webpage, and Article 23 of the Freedom of Information (Jersey) Law 2011 has been applied.

Article applied

Article 23 - Information accessible to applicant by other means

(1) Information is absolutely exempt information if it is reasonably available to the applicant, otherwise than under this Law, whether or not free of charge.

(2) A scheduled public authority that refuses an application for information on this ground must make reasonable efforts to inform the applicant where the applicant may obtain the information.​