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Government of Jerseygov.je

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

  • Choose the service you want to log in to:

  • gov.je

    Update your notification preferences

  • one.gov.je

    Access government services

  • CAESAR

    Clear goods through customs or claim relief

  • Talentlink

    View or update your States of Jersey job application

How to set up your digital ID (Yoti)

What you’ll need to set up your digital ID

You’ll need:

  • a valid passport
  • a smartphone

How to set up your digital ID

Yoti is an app that you need to download to your smartphone. The app is free, secure and easy to use and is effectively your ID on your phone.

To create your Yoti you’ll need to:

1. Download the free Yoti app onto your smartphone

  • visit the App Store for iOS (Apple) or Google Play for Android:    
     

2. Create your Yoti account

  • open the Yoti app on your smartphone
  • select the Create a Yoti button
  • complete the registration process

3. Add your ID document to your Yoti

  • tap ID documents from the home screen.
  • tap the Add ID document button
  • select the country where your ID document is issued from
  • make sure you select Jersey as your chosen country if you're using a Jersey passport as your ID document

4. Add an email address to your Yoti

  • tap Personal details from the home screen and select Email
  • tap the email option
  • tap the add email option
  • add your email address and verify it using the verification code that is sent to the email address you provided
  • your email address is used to link your onegov account to your Yoti

5. Scan the QR code with Yoti

  • go to the one.gov.je page and select the 'Activate your onegov account' button
  • open and login to your Yoti app on your phone
  • tap the scan button and scan the QR code on the one.gov.je page.

This short video also provides a step-by-step guide to creating your digital ID account:

 


The Yoti app cannot be downloaded to tablets or desktop computers.

Help with Yoti

If you’re having issues or need help with the Yoti app you can take a look at the Yoti FAQ, or you can email the Yoti customer support team.   

If you are having issues with logging into your onegov account, contact digital@gov.je.

Activating your onegov account after you've set up your Yoti

One.gov.je is our online customer portal and is designed to provide you with easy access to Government of Jersey and Parish services.

Once you've set up your Yoti you can activate your onegov account and access all available services.

Staying safe online

For information on staying safe online, visit our Protecting yourself and family online section.

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