Reporting concerns about children

How to report a concern

For safeguarding concerns, contact the Children and Families Hub:

• call +44 (0) 1534 519000. Lines are open between 8.30am and 5pm, Monday to Thursday and between 8.30am and 4.30pm on Friday (excluding bank holidays)
  
• email childrenandfamilieshub@gov.je
  

If you call, a Children and Families Hub Responder will take the details of your concern. They will ask you for your contact details so we can call you back to clarify any details if we need to.

If you email, it is helpful if you provide a contact number so we can call you back to clarify any details, if we need to.

You can choose to remain anonymous and so your identity will remain confidential. Only the staff who assess the concern will have your details. 

Sometimes, however, the family of the children for whom you have raised a concern may be able to guess who has raised it, based on the details of the concern.

What happens next

The information you have provided will be passed on to a Decision Maker to decide what action is needed.

If the concern you have raised highlights a safeguarding concern, the information will be passed onto the Multi-agency Safeguarding Hub (MASH) for assessment and may form part of a later submission in legal proceedings. We will not be able to tell you the outcome.

If you choose to remain anonymous, we will retain your name and contact details in case we need to check any details as part of our safeguarding procedures for a period of 12 months. After this period, your name and contact details will be deleted.

Should you not opt for anonymity at the time of raising the concern, your name and contact details will be recorded as part of the record for the child(ren) for whom you are raising a concern. These records will be kept in line with CYPES retention policy for children's records.