Patient information during COVID-19
Patients can attend outpatient clinic appointments and planned procedures, but must come alone. Children or vulnerable adults can be accompanied by one other person wearing appropriate PPE.
About Sandybrook Nursing Home
Sandybrook is a 24 bedded home offering 24-hour nursing care. The majority of rooms are for permanent residents over the age of 65, but there are four rooms for over 18's, staying temporarily. The home is fully accessible by wheelchair
We can access additional services such as:
Our address is:
Sandybrook Nursing Home
Visiting times and information
Visiting times are currently limited to 2pm to 4pm, and 6..30pm to 7.30pm daily.
Sandybrook visitors will receive pre-visit screening to:
- assess travel history and symptom checking
- confirm any previous known exposure to COVID-19
- arrange which ward / department they will be visiting
Visitors will need to:
- sign in on entry to the ward or department
- maintain correct hand-hygiene techniques
- wear Protective Personal Equipment (PPE), which will be provided
These important measures are in place to keep people safe. We ask that visitors comply with the guidelines for their continued protection.
There is free parking around the grounds.
There are ramps to the front and rear of the building plus disabled toilets. There are no disabled parking spaces but there is ample parking to front and rear of the building.
What to bring
If you are coming to reside at Sandybrook you need to bring:
- any medications you’re currently taking
- your choice of day and night wear
- comfortable walking shoes
- your choice of toiletries, such as deodorant, shower gel and shaving gel / razors (if appropriate)
What you can expect
When you arrive, we will welcome you onto the ward and show you:
We introduce the nursing team and fellow residents and a registered nurse is assigned to you. They regularly discuss your needs for care and preferences with you and those people you want us to share information with. Health Care Assistants support the nurses in providing the care prescribed for you.
We have 2 in-house doctors who oversee the medical care of residents from Monday to Friday, 9am to 5pm. Our nursing staff are able to access urgent and emergency medical services 24 hours a day.
It's important to us that we understand your likes, dislikes and preferences. We may ask you and your family some questions to help us get to know you better. We use the ‘This is me’ document, which provides an easy and practical way of recording details of:
your cultural and family background
events that are or have been important to you
people and places from your life
how you like to spend your time
Find out more about
“This is me” on the Alzheimers website.
Meals are served daily:
We can support specialised diets and provide meals outside of these times whenever possible.
Property / valuables
You are welcome to bring personal pictures, photo albums or other small items to help you feel more at home.
We recommend that you only bring property and cash essential for your needs. We are not able to accept responsibility for loss or damage to property. If you have any articles you want to keep in safe custody, give them to the nurse in charge as soon as possible. They issue you with a receipt for these items.
Services available on the ward
A chaplain visits the ward on a regular basis. Your family priest or chaplain is also always welcome to visit the ward.
We have access to a free chiropody service.
Our hairdresser can visit the ward weekly on request. There is a charge for this and the nurse can arrange it for you.
A laundry service is provided, or you can choose for friends or family to take clothing home to wash. Please make your choice known to the nurse responsible for your care. Clothing can have your name discreetly applied, on admission by one of our team. Any other clothing bought needs to be given to the staff for labelling.
Personal laundry is washed on site from Monday to Friday. There are no facilities for dry cleaning of items. We are not responsible for any items of clothing that go missing or are damaged if they have not been labelled with your name.
Occupational therapists are specialists in helping people function to the best of their ability on a day to day basis. We are able to access this service for you where it would be useful. You can discuss this with the nurse responsible for your care if you would like to know more.
Safekeeping of money
We recommend that you only keep a small amount of money on you. If you want us to hold it for safe keeping, we can keep a maximum of £25 locked in the ward office.
If you want more than £25 to be held safely for you, we are required to transfer this to the Community and Social Services Finance Team. We can access this for you whenever you want us to.
Phones and wifi
Mobile phones are permitted but we requset you switch them to silent mode. We have free Wi-Fi throughout and each room has it's own landline.
We can arrange this service if needed.
They offer a range of individual and group activities, based on each person’s likes and dislikes.
Paying for your care
Your community care co-ordinator carries out an assessment of your needs before you come to Sandybrook. This assessment contains information about the care you’ll need. The completed report is sent to Customer and Local Services, who charge for the care provided to you.
Find out more about the
long term care scheme.
We have an admin clerk who is available to answer telephone calls from 8am to 4pm Monday to Thursday, and 8am to 3.30pm on Friday. They will pass your call on to the person best able to answer your questions.
We answer telephone calls as quickly as possible and appreciate if you could avoid times when the home may be busy. Suggested telephone times on Saturday and Sunday are from 11am to 12pm, and 3pm to 4pm.
We recommend that one person, nominated by the resident, make enquiries to us wherever possible.
Tel: +44 (0) 1534 443100
Patient confidentiality is essential. There are occasions when we're unable to share information. Contact the unit manager if you need to discuss this on +44 (0) 1534 443100.