Acute Assessment Unit (AAU)

Patient information during COVID-19

Patients can attend outpatient clinic appointments and planned procedures, but must come alone. Children or vulnerable adults can be accompanied by one other person wearing appropriate PPE.

About The Acute Assessment Unit (AAU)

The Acute Assessment Unit (AAU) is a 16 bedded mixed sex unit. We receive emergency admissions from the Emergency Department and GP’s, 24 hours a day, seven days a week.

The team that supports you consists of:

sister, navy blue scrub uniform
staff nurse, royal blue scrub uniform
health care assistant, light blue scrub uniform
consultants and doctors
allied health professionals, such as physiotherapists and pharmacists

Our location

We are located on floor 2 of The Parade Wing at the General Hospital. Our address is:
Emergency Assessment Unit
Floor 2 The Parade Wing
General Hospital
The Parade
St Helier
Jersey JE1 3QS

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Visiting times and information

Visiting times are limited on all wards between 2pm to 4pm, and 7pm to 8pm daily. Only 1 pre-arranged visitor per patient can be present at any one time.

Patients will be asked to give the names of relatives and friends who would wish to visit them. Each patient can name a maximum of 2 visitors only. Only those named visitors will be given access and only adults are allowed to visit at this time.

Visitors will receive pre-visit screening to:

assess travel history and symptom checking
confirm any previous known exposure to COVID-19
arrange which ward / department they will be visiting

Visitors will need to:

enter the hospital via the Gwyneth Huelin entrance
sign in on entry to the ward or department
maintain correct hand-hygiene techniques
wear Protective Personal Equipment (PPE), which will be provided

These important measures are in place to keep people safe. We ask that visitors comply with the guidelines for their continued protection.

Parking

Parking is available in Patriotic Street car park.

Disabled facilities

The nearest parking areas for disabled drivers are in front of the General Hospital and Patriotic Street car park. There is one disabled toilet on the ward. Other disabled toilets are located at The Parade entrance and in Gwyneth Huelin Wing.

What to bring

On admission, you need to bring:

any medications you’re currently taking
loose casual clothes and night wear
comfortable walking shoes
necessary toiletries

As part of your care assessment, we encourage you to wash and dress as independently as possible.

Valuables

We recommend you leave all your valuables at home as we don't accept any responsibility for their loss or damage.

What to expect

Continuing care / discharge

Following your assessment a decision will be made to either:

discharge you home
continue observations and ongoing care for up to 48 hours
transfer you to another ward

Flowers

Due to allergies, infection control issues and space, we ask that flowers are not brought on to the ward.

Meal times

Having a healthy balanced diet and good fluid intake is vital to your recovery from illness.

Our mealtimes are:

breakfast at 7.30am
hot cooked lunch at 12.00pm
dinner at 5.30pm

Let us know if you would like us, a relative or carer to assist you at mealtimes. We cater for special dietary requirements.

Mobile phones and wifi

You can use mobile phones and other electronic equipment on the ward, as long as they are used respectfully.

Wifi is available so ask us for details.

Ward rounds

Multi disciplinary ward rounds are undertaken daily. Your nurse lets you know when your doctor is likely to see you. We can arrange for a nurse or doctor family member to speak to a family member by prior arrangement. Your discharge plan is discussed with you at ward rounds.

When we discharge you

It’s important that you arrange to be collected when you’re discharged. Let us know if you need a medical certificate.

Any outpatient appointment follow ups you need, will be sent to you in the post. Any medication you require will be delivered to the ward and explained to you before discharge.

You may be referred to the Rapid Response Reablement Team or other services if required.

Contact us

You can contact us from Monday to Sunday. If we’re with patients, we cannot always answer the phone straight away, so try again later. Suggested telephone times for routine calls are after 10:30am daily. One person, nominated by the patient, should make enquiries to the ward.

Patient confidentiality is essential. There are occasions when we're unable to share information. Information will not be disclosed over the phone.

Ward telephone: +44 (0) 1534 442812

Interpreting service

An interpreting service is available for languages including Portuguese and Polish. Contact us in advance so we can book this service for you.

Tel: +44 (0) 1534 442812

Your feedback

If you have any suggestions or comments about our service, we welcome your feedback.

Send us your feedback