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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Acute Assessment Unit (AAU)

Patient information during COVID-19

Patients can attend outpatient clinic appointments and planned procedures, but must come alone. Children or vulnerable adults can be accompanied by one other person wearing appropriate PPE.

About The Acute Assessment Unit (AAU)

The Acute Assessment Unit (AAU) is a 16 bedded mixed sex unit. We receive emergency admissions from the Emergency Department and GP’s, 24 hours a day, seven days a week.

The team that supports you consists of: 

  • sister, navy blue scrub uniform
  • staff nurse, royal blue scrub uniform
  • health care assistant, light blue scrub uniform
  • consultants and doctors
  • allied health professionals, such as physiotherapists and pharmacists

Our location

We are located on floor 2 of The Parade Wing at the General Hospital. Our address is:
Emergency Assessment Unit
Floor 2 The Parade Wing
General Hospital
The Parade
St Helier
Jersey JE1 3QS

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Visiting times and information

Visiting times are limited on all wards between 2pm to 4pm, and 6pm to 8pm daily. Only 1 pre-arranged visitor per patient can be present at any one time.

Patients will be asked to give the names of relatives and friends who would wish to visit them. Each patient can name a maximum of 2 visitors only. Only those named visitors will be given access and only adults are allowed to visit at this time. 

Visitors will receive pre-visit screening to:
  • assess travel history and symptom checking
  • confirm any previous known exposure to COVID-19
  • arrange which ward / department they will be visiting
Visitors will need to:
  • enter the hospital via the Gwyneth Huelin entrance
  • sign in on entry to the ward or department
  • maintain correct hand-hygiene techniques
  • wear Protective Personal Equipment (PPE), which will be provided
These important measures are in place to keep people safe. We ask that visitors comply with the guidelines for their continued protection.


Parking is available in Patriotic Street car park. 

Disabled facilities 

The nearest parking areas for disabled drivers are in front of the General Hospital and Patriotic Street car park. There is one disabled toilet on the ward. Other disabled toilets are located at The Parade entrance and in Gwyneth Huelin Wing.

What to bring

On admission, you need to bring:

  • any medications you’re currently taking
  • loose casual clothes and night wear  
  • comfortable walking shoes
  • necessary toiletries 

As part of your care assessment, we encourage you to wash and dress as independently as possible.


We recommend you leave all your valuables at home as we don't accept any responsibility for their loss or damage.   

What to expect   

Continuing care / discharge  

Following your assessment a decision will be made to either:

  • discharge you home 
  • continue observations and ongoing care for up to 48 hours
  • transfer you to another ward


Due to allergies, infection control issues and space, we ask that flowers are not brought on to the ward.   

Meal times

Having a healthy balanced diet and good fluid intake is vital to your recovery from illness.

Our mealtimes are:

  • breakfast at 7.30am  
  • hot cooked lunch at 12.00pm  
  • dinner at 5.30pm   

Let us know if you would like us, a relative or carer to assist you at mealtimes. We cater for special dietary requirements.   

Mobile phones and Wi-Fi

You can use mobile phones and other electronic equipment on the ward, as long as they are used respectfully.

Wi-Fi is available so ask us for details. 

Ward rounds

Multi disciplinary ward rounds are undertaken daily. Your nurse lets you know when your doctor is likely to see you.  We can arrange for a nurse or doctor family member to speak to a family member by prior arrangement.  Your discharge plan is discussed with you at ward rounds. 

When we discharge you 

It’s important that you arrange to be collected when you’re discharged. Let us know if you need a medical certificate.

Any outpatient appointment follow ups you need, will be sent to you in the post. Any medication you require will be delivered to the ward and explained to you before discharge.

You may be referred to the Rapid Response and Re-ablement Team or other services if required. 

Contact us

You can contact us from Monday to Sunday. If we’re with patients, we cannot always answer the phone straight away, so try again later. Suggested telephone times for routine calls are after 10:30am daily.  One person, nominated by the patient, should make enquiries to the ward.

Patient confidentiality is essential. There are occasions when we're unable to share information. Information will not be disclosed over the phone.

Ward telephone: +44 (0) 1534 442812  

Interpreting service  

An interpreting service is available for languages including Portuguese and Polish. Contact us in advance so we can book this service for you.    

Tel: +44 (0) 1534 442812  

Your feedback

If you have any suggestions or comments about our service, we welcome your feedback. 

Send us your feedback

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