Private patient feedback

At Jersey General Hospital we aim to provide the highest standards of care for every patient.

With over 2,000 private inpatient admissions each year, we value your views about our service. We use this information to maintain and improve our high standards of care.

Here are some overall statistics from our Patient Survey:

• 96.9% of patients rated the overall quality of their care as excellent and very good
• 98.3% of patients said they would be extremely likely and likely to recommend the service to friends and family

Results taken from a 12-month period, from May 2018 to April 2019.

Patient survey

You will receive a copy of our Patient Survey related to your private inpatient admission on Sorel ward.

Please take time to complete and return your Patient Survey. Your comments help us to know when we have got things right. We also need to know when we have not met your expectations, so that we can put things right.

Completed surveys can be:

• given to a member of staff during your stay
• posted in the Patient Survey box on leaving Sorel ward
• returned by post (postage paid)

If you have recently returned home from hospital, you can complete the Private Patient Survey online.

Concerns or complaints

We take all comments and complaints seriously. If you experience a problem, no matter how small, we need to know about it, so that we can put it right.

We understand that you may be anxious about raising concerns during your admission. We would welcome the opportunity to resolve your concern at the time it occurs, ensuring the rest of your stay is trouble free. You can speak to the Ward Manager or Nurse In-Charge about any concerns you may have.

If you wish to make a complaint after you have left hospital, you can write to:

Feedback Team
3rd Floor Peter Crill G & A Admin Office
Jersey General Hospital
Gloucester Street
St Helier
Jersey
JE1 3QS

Or you can email your complaint to: feedback@health.gov.je

Time limits for making a complaint

You should make your complaint as soon as possible. The time limit for complaints is six months from the date the incident or experience occurred, or six months from the date you were first aware of it.

Your letter should include a summary of your concerns and both where and when the events took place. You will receive an acknowledgment within two working days.

Wherever possible, we will aim to complete the investigation and provide a response within 30 days.

Jersey General Hospital will share your concerns with relevant staff. This helps us investigate your feedback and provide you with a response.